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Customer reviews for Member's Mark 10' Square Offset Umbrella with Sunbrella Fabric for
Member's Mark 10' Square Offset Umbrella with Sunbrella Fabric
4.5 out of 5 stars
stars248 ratings115 reviews
  1. 5 stars77% (191)
  2. 4 stars8% (21)
  3. 3 stars4% (10)
  4. 2 stars4% (10)
  5. 1 star6% (16)
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Showing 61-70 of 115 reviews
May 21, 2021
Mike
5 out of 5 stars review

Verified Purchase

Finding shade in the sun!

This performs exactly as advertised! I fabricated a dolly for it since we use it in our screen enclosure. Very pleased.

Helpful?37B8SN008O5Y13940667249
Jul 6, 2020
MK
5 out of 5 stars review

Verified Purchase

Nice Purchase

Nice umbrella. Appears to be well constructed. Easy to put together and all parts were in the box and fit together as intended.

Helpful?37B8SN008O5Y13940667249
reply from Product Manufacturer

Hello MK- Thank you for the 5 star review. We are happy you are pleased with your purchase. Should you have any questions/concerns please feel free to contact our customer service department at 1-888-690-9800 between the hours of 8:00am - 5:00pm pst.

Jul 16, 2020
Liz
5 out of 5 stars review

Verified Purchase

Love the Umbrella!

So far, it is awesome! It covers half of our deck. It helps protect our plants. Our family sits outside so much more.

Helpful?37B8SN008O5Y13940667249
Jul 2, 2024
Jolaine M
5 out of 5 stars review

Verified Purchase

Enjoy your outdoor space without direct sun.

A great way to add shade for outdoor enjoyment. It is easy to put up and take down for daily use. We love it!

Helpful?37B8SN008O5Y13940667249
May 30, 2020
jcm
2 out of 5 stars review

disappointed

Unfortunately had same experience as another review here. We tried setup and there was no hardware and pole looked scraped as if it were used. I sent it back and am awaiting a new one.

Helpful?37B8SN008O5Y13940667249
reply from Product Manufacturer

Hello jcm, We are sorry to hear of the issues you experienced with your purchase. If the issue has not yet been resolved, would you please contact our customer service department at (888) 690-9800?

Apr 9, 2020
Sam
2 out of 5 stars review

I just got this product delivered yesterday and opened up there was no hardware comes with it. I later inspected the product and saw many marks and I believed it was a used product.

Helpful?37B8SN008O5Y13940667249
reply from Product Manufacturer

Hello Sam, We apologize for any inconvenience you have experienced and would like to helo you with getting this issue resolved. Please contact our customer service department at (888) 690-9800 or by email at cs@sunvillahome.com.

Mar 10, 2023
Peggy
5 out of 5 stars review

Great Cantilever umbrella

We purchased in 2022 and love the durability and so easy to use. We also have a purple leaf Cantilever which is way over rated and not as easy to use. We are purchasing another from Sam's for our 2nd patio area.

Helpful?37B8SN008O5Y13940667249
May 7, 2021
Unhappy customer
1 out of 5 stars review

Horrible quality don’t purchase

I had to return 4 of these and the fifth one worked for 4 uses and it also broke. The handle mechanism is made very poorly. I love the idea and potential but the quality is bad.

Helpful?37B8SN008O5Y13940667249
reply from Product Manufacturer

Hello Valued Member,I apologize you were not happy with your purchase. We do value your feedback and appreciate you taking the time to let us know what we need to work on. If you are still having issues with your fifth umbrella, please contact our Customer Service Department at (888) 690-9800 between the hours of 8:00 AM - 5:00 PM PT should you have any further questions.Thank you,Jerome

Jun 19, 2022
Jeff
2 out of 5 stars review

Poor quality for the price

One the corners of the umbrella part already disentagratin, fabric doesn't appear to be the best quality As for cover, string just falls apart in your hands, and start to tear in few spots. Don't think this will last a season.

Helpful?37B8SN008O5Y13940667249
reply from Product Manufacturer

Hello Jeff,We are sorry to hear you are having an issue with your 10' Cantilever Umbrella. We want to make sure we get this resolved for you as quickly as possible. Please contact our customer service department at (888) 690-9800 between the hours of 8:00 AM - 5:00 PM PT so they could further assist you. Thank you, Jerome

Jun 8, 2025
Nikki567
1 out of 5 stars review

Already opened package with defective parts.

The umbrella package that was sent had already been opened. It was obviously returned due to defective parts and then it was sent to us with the same defective parts. We shouldn’t be getting a product that was already opened and sent with already identified defective parts.

Helpful?37B8SN008O5Y13940667249