Thank you for reaching out about our Olay Ultimate Retinol 24 + Vitamin E + Peptide Night Moisturizer. We would like to apologize deeply for the recent experience you had. It isn't the kind of experience we want for any of our consumers and we understand how frustrating it may have been. We want to learn more so that your comments get the attention they absolutely deserve. Please know that any information provided will be reported to our Health and Safety Team and the rest of our Olay team. We would also like to provide some unique information about the Olay Retinol 24 products that may allow you to continue using your purchase for its many anti-aging benefits. We thoroughly evaluate our products to be safe when used as directed, and we maintain an ongoing program for quality and safety. As such, we take your report very seriously and are again glad you reached out. Instead of immediately discontinuing the use of the product, we recommend that you try cutting back on how often you use the product or try another version to see if your skin adjusts. For example, if you are applying the product every night, try using it every other night or just once a week till your skin adjusts. Once it does, you can start using it more. Since you are using our Retinol24 + Peptide Night Moisturizer, you could try the MAX version instead. While it does have a higher level of retinol, Retinol24 MAX Night Moisturizer also provides more hydration to soothe skin. If you continue to experience irritation after trying the tips above, we recommend you stop using the product altogether. When you have the time, please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can further assist you.