You deserve an exceptional shaving session, so we're sorry to hear about your experience using our Exfoliating Razor. We do many tests to get the weight just right, as well was it's shaving power, so be assured this isn't normal, especially while shaving with warm water and a pre-shave. We'd love to hear your thoughts about this, so when you're free, please give us a call at 800-445-5388.

Hi Summer, when using a Braun Trimmer, we expect a high quality experience for you. For best results with your trimmer, we suggest cleaning your appliance according to the instructions in the user manual. Only a properly cleaned appliance provides the best trimming results. We also suggest regular lubrication of your appliance as well. Give us a call at (800) 272-8611 Monday-Friday 9a-6p EST if we can help with anything else.

Hi Shamsi, when using a Braun shaver and trimmer, we expect a high quality shave for you and for your device to last, and we're sorry we've missed the mark with you on this one. We have put our shavers through many quality checks before we allow them out of our hands, and we'd like to learn more about your shaver for our Quality Team. Give us a call at (800) 272-8611 any time Monday-Friday 9a-6p EST.

Our products and their attachments were designed to last and create a difference. Our MGK7221 isn't an exception. We know you'll continue to have no issues, and we appreciate your review!

Getting the style you're after couldn't be simpler with your MGK7221, so we're saddened to hear that yours is no longer working like you expected it to, Diego. Our team would love to learn more about what's going on with your device, and share the information about our warranty if you need it. Just give us a call at 800-272-8611 Monday-Friday 9:00AM-6:00PM EST.

Hey Dani, your safety means a great deal to us and what you're describing is not something we would expect to hear with our shavers. We'd like to learn more and help so when you get a chance, give us a call at (800) 373-8611 Monday-Friday 9a-6p EST.