Thank you for reaching out and sharing your experience with Member’s Mark fresh chicken products. Your feedback is important to us and is passed along to our product teams so we can continually improve. We continue to reduce our use of foam trays for Member’s Mark meat and poultry products in favor or less material used overall, to minimize our environmental impact. In doing so, we have significantly improved the use, convenience, and storage capabilities of Member’s Mark fresh chicken products. Our newer saddle packages have perforated pouches, to easily use what’s immediately needed, and neatly and efficiently store the rest in the refrigerator or freezer. No need to rewrap and re-package opened chicken, like in the past. We’ve also made sure there are two pieces of chicken breasts per pouch so consumers can more easily calculate the number of packages they’ll need to serve. Please also know that we stand behind all our products with the Member’s Mark 100% Satisfaction Guarantee. We invite you to visit your favorite Sam’s Club location for a full refund or to exchange if you’re not satisfied with our products.

We apologize for the inconsistency in the cuts, R Lopez, and we’re sorry you are unhappy with the packaging. This change is an effort to increase convenience and make our products more sustainable for the planet. We do hear your feedback and will continue to work toward the best experience for our members.