Thank you for taking the time to get in touch with us about this. Our products go through many quality checks to ensure they reach you in perfect condition. What you've described is not something we would expect and we are sharing your experience with our Quality Assurance Team.

We’re very sorry you’re unhappy with your purchase. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so I'll be sure to share your comments on this with the rest of our team.

Thank you for taking the time to get in touch with us about this. Our products go through many quality checks to ensure they reach you in perfect condition. What you've described is not something we would expect and I'm sharing your experience with our Quality Assurance Team.

Thanks for taking the time to share feedback on our anti-bacterial hand soap scent. This variant has transitioned to an antibacterial hand wash, which is designed to kill 99% of bacteria* like salmonella, e. coli, etc.’ so the new scent conveys it’s really working! We suggest you try one of our products that aren’t labeled as antibacterial for something that smells more like your previous wash while still washing away 99% of bacteria**. Please reach out via our 1-800-595-1375 number or take a look at our non- antibacterial choices here: https://safeguardna.com/en-us/shop/hand-wash. Thanks again for taking the time to reach out.

Hello Jim, Thank you for taking the time to let us know about your experience with our Safeguard Liquid Hand Soap Ultimate Care Pack. We are thrilled that you found our soap to be great. Our apologies that the larger bottle did not last as long as you expected it to and that you do not like the dispenser. We fill our containers by weight, not volume, to ensure you receive the exact amount we advertise on the package. With that said, we do leave a bit of empty space in each canister so that the product does not spill out while it's moving through the production line. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person. Consumer feedback is always taken into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our Safeguard Team.

Thank you for taking the time to get in touch with us about the Safeguard Liquid Hand Soap Ultimate Care Pack, and I do apologize that you are having the issue with the product drying your hands. What you've described is not something we would expect. This is not the experience we want you to have and we appreciate your bringing it to our attention. Please contact us at (800)-595-1375, so we can speak with you in detail.