We're sorry to hear this, Donna! We want you to be happy with your Oral-B toothbrush purchase and even if you've thrown this away, we do want to learn some more details for our Quality Team. When you get a chance, give us a call at (800) 566-7252 so that we can help you out.

We're sorry to hear this has been your experience with your Oral-B Pro Health Clinical Battery Toothbrush. Our brushes go through extensive quality checks to ensure they reach you in perfect condition, so we would not expect to hear this. We will be sharing your experience with our Quality team, and we want to make it right. Please give us a call at 1(800) 566-7252 so we can learn more and help you further.

We’re very sorry the batteries are not lasting as expected. Our products go through many quality checks and we try our very best to ensure that each meets our high performance standards. Fresh alkaline batteries should last 4 -6 weeks when brushing for 2 minutes, 2x a day. One tip that may help, is not to be sure to not use too much pressure and let the brush do the work. Using more pressure can affect the run time. If you need any further assistance, please give our Oral-B Team a call at 1-800-566-7252 from 9AM -- 6PM EST Monday–Friday.

We're sorry you were disappointed that instructions were not enclosed with your toothbrush. Our products go through many quality checks and we try our very best to ensure that each arrives to you in good condition. If you have questions or need any further assistance, we're here to help. Please give our team a call at 1-800-566-7252 from 9AM -- 6PM EST Monday–Friday.