We're sorry to read about your disappointment with the Ortho Home Defense Insect Killer for Indoor & Perimeter2 and appreciate your feedback.It does take some time for the insecticide to affect the target insect. This does not have an ingredient that immediately immobilizes the insect upon contact. For harder to kill insects, you will need to wait up to 6 days for them to die.We want you to be confident in our products. For this reason, we offer a product guarantee to our consumers. At your earliest convenience, please reach out to us at 866-324-9192 if we can further assist.

We are concerned to hear this. We would like the opportunity to gather some additional information and offer assistance. Please reach out to our Consumer Services team at 866-324-9192 for assistance.

We are sorry to hear that you have only received one wand in your Ortho Home Defense Insect Killer for Indoor & Perimeter2 Ready-to-Use (2-Pack). A wand should be included for each container. We would like the opportunity to gather some additional information and offer assistance. Please reach out to our Consumer Services team at 866-324-9192 for assistance.