Hi ROSE - We apologize for your experience. Customer satisfaction is very important to Scepter. It may need a new oring which we are happy to send to you. Please contact our Customer Service team at 1-800-387-6018 or email customerservice@scepter.com so that we can resolve this for you. We are here to help!

Hi Steve - We apologize for your experience. Customer satisfaction is very important to Scepter. Please contact our Customer Service team at 1-800-387-6018 or email customerservice@scepter.com so that we can resolve this for you. We most likely need to send you a new oring. We are here to help!

Thanks for your review, Cynthia

The dark green lever does not release the fuel and is simply a child lock (as required by federal law). To pour, VENT the can first then use your palm to depress the dark green child lock lever, wrap your fingers over the black flange on the spout and then squeeze to move the bright green pad forward to allow it to pour. Squeeze a little for just a little fuel or squeeze fully to pour faster. We hope that once you learn the steps to using the spout, you’ll love this can and its safety features. For your convenience here is the link to the instructions: https://www.scpeter.com/safety/instructional-videos/ Should you have any questions please contact our Customer Care Team at 1.800.387.6018.

Hi mminari - We apologize for your experience. Customer satisfaction is very important to Scepter. Similar to medication packaging, gas/diesel cans must also adhere to strict child resistance packaging laws. All fuel containers sold in the United States must come equipped with a child-safety lock and adhere to environmental regulations (EPA). This product should only be used with the spout it came with at the time of purchase. Every automobile/equipment is different, so it is not a one size fits all situation. The SMARTCONTROL gas can, is designed to be used with your palm. Step 1: Vent the fuel can by slowly unscrewing the cap, allow all the pressure to escape. Once vented re-tighten cap. You may find that placing the fuel can flat on the ground and actuating the spout once or twice prior to use may allow the green pad to slide easier during operation. Step 2: Flip up dark lever on back of spout with your palm. Step 3: With the dark green lever still flipped up, push the entire light green pad forward. It will be stiff as that is part of the child resistant feature. Again, you may find that placing the fuel can flat on the ground and actuating the spout once or twice prior to use may allow the green pad to slide easier during operation. Step 4: Tilt can and pour. We have posted both fill and pour instructions online at https://www.scepter.com/safety/instructional-videos/ which should help. Please contact our Customer Service team at 1-800-387-6018 or email customerservice@scepter.com if we can be of any further assistance. We are here to help!