Hi anamiriam - We apologize for your experience. Customer satisfaction is very important to Scepter. Similar to medication packaging, gas/diesel cans must also adhere to strict child resistance packaging laws. All fuel containers sold in the United States must come equipped with a child-safety lock and adhere to environmental regulations (EPA). The “screen” you see in the neck of the fuel can is actually a safety device called a flame mitigation device (FMD). Its inclusion in fuel containers is part of a 2020 U.S. law to improve overall safety. It does not make it safe to mix Gas and Fire, which remains extremely dangerous, but helps to protect the consumer against situations of potential misuse. Do not ever remove or modify the FMD. We understand that filling the containers now requires the user to learn to rest the pump in the center of the FMD, on the steps, to fill at full speed. The spout has a channel for venting when pouring. You can also choose simply to take your time filling the container. We have posted both fill and pour instructions online at https://www.scepter.com/safety/instructional-videos/ which should help. Please contact our Customer Service team at 1-800-387-6018 or email customerservice@scepter.com if we can be of any further assistance. We are here to help!

Hello Karen, we apologize that you have had difficulty operating the SMART CONTROL spout. We recommend VENTING the fuel can first, then you may find that placing the fuel can bottom flat on the ground and actuating the spout once or twice prior to use may allow the light green pad to slide easier during operation. For your convenience we are including the link to the instructions: https://www.scepter.com/safety/instructional-videos/ If you are still having difficulty, please reach out to our customer care team at 1.800.387.6018.

Thanks for your review, Spiker24

Thank you for your 5 Star rating, WalmartCustomer - In 2009, the regulations for portable fuel containers changed. All fuel cans sold in the USA must now meet EPA regulations, contain child resistant closures and by law a flame mitigation device. While all these features have allowed for a safer, more environmentally friendly product, they involve cost to manufacture but meeting all safety measures. If you have any further questions, please contact our Customer Care Team at 1.800.387.6018.