Hi Joann!<br />We're sorry to hear about your experience with our product. Please call us at 1-800-468-1714, Monday-Friday from 9 am-6 pm EST so we can further assist you. When calling, please provide your case number 010251216A. Thanks, and we hope to hear from you soon.

Thanks for taking the time to share your feedback — we're really sorry to hear that your recent experience with TWIZZLERS Strawberry Twists didn’t taste the way you remembered. That’s definitely not the kind of twist we want to deliver! We know how important consistency is, especially with a classic like TWIZZLERS. While we haven’t made any recent changes to the recipe, we understand that even small shifts in taste or texture can stand out — especially if it’s been a while since your last bag. We'll be sure to pass your comments along to the appropriate team. We truly value your input and hope you’ll give us another try in the future.