Customer reviews for Neutrogena Makeup Remover Cleansing Towelettes and Face Wipes (132 ct.)

Apr 2, 2019

LSd3

5 out of 5 stars review

So great

These makeup wipes are my favorite to keep by my nightstand or in my gym bag. They are well moistened and convienent. I wish they could come up with a way for these to be a little more gentle on my eyes, but I still prefer these over the other brands.

Review from Home Tester Club

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May 12, 2018

Smith

1 out of 5 stars review

At the Dermatologist Yesterday

I went to the dermatologist literally yesterday (May 10, 2018) for a serious rash around my eyes and down my cheek. I had no idea about the "viral" post (I'm not on any social media). My dermatologist quickly pinpointed the Neutrogena makeup removing cleansing towelettes. I bought the "fragrance free" product only to have my dermatologist show me that they are, in fact, not fragrance free. I'm now on day two of a prescription to try to clear up my rash. Very disappointing.

Review from neutrogena.com

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reply from Customer Service

Thank you for reaching out about this! We're very sorry to hear about your experience, and we’re here to clear the air about our beloved Makeup Remover Wipes. We’ve heard and seen the passionate conversations that have recently taken place about potential skin/allergic reactions. Here’s the clean and honest truth – while we’re currently conducting a full investigation, we can confirm that there have been no changes to the formula of the wipes people have contacted us about. You can trust that all of our Neutrogena products are required to meet our rigorous quality and safety standards prior to us sending them to you and to your favorite store – there are absolutely no exceptions. As we respond to everyone who has contacted us, we’re asking for more information and providing each person with a convenient way to return the wipes. We'd like to speak with you personally to learn more, as it will help us get to the bottom of this and assist you further. Please call us at 1-800-582-4048 Monday through Friday 9 AM to 5:30 PM ET. We look forward to hearing from you!

May 11, 2018

burnie18

1 out of 5 stars review

CHEMICAL BURN

I usually use this company's makeup wipes for sensitive skin, but my grocery store was out, so I bought these instead. I've used them before and never had an issue, but this time my skin started drying out and flaking off within a few days of use. I switched face washes, laundry detergents, and scheduled a doctor's visit. I've even started putting pure coconut oil on my face to ease the dryness and burning! It was only after reading other reviews that I realized it was this product causing the issues. The fact that Neutrogena is claiming they haven't changed their ingredients for this product despite the enormous amount of recent cases similar to mine is very suspicious. 10/10 would NOT recommend.

Review from neutrogena.com

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reply from Customer Service

Thank you for reaching out about this! We're very sorry to hear about your experience, and we’re here to clear the air about our beloved Makeup Remover Wipes. We’ve heard and seen the passionate conversations that have recently taken place about potential skin/allergic reactions. Here’s the clean and honest truth – while we’re currently conducting a full investigation, we can confirm that there have been no changes to the formula of the wipes people have contacted us about. You can trust that all of our Neutrogena products are required to meet our rigorous quality and safety standards prior to us sending them to you and to your favorite store – there are absolutely no exceptions. As we respond to everyone who has contacted us, we’re asking for more information and providing each person with a convenient way to return the wipes. We'd like to speak with you personally to learn more, as it will help us get to the bottom of this and assist you further. Please call us at 1-800-582-4048 Monday through Friday 9 AM to 5:30 PM ET. We look forward to hearing from you!

Aug 5, 2011

SexyTexan1011

4 out of 5 stars review

Makeup remover towelettes

These work good..just wish they removed all traces of mascara.

Review from neutrogena.com

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Apr 17, 2019

katydid8

5 out of 5 stars review

makeup remover wipes

These are great and I buy them all the time. Leaves my face feeling refreshed and clean

Review from Home Tester Club

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reply from Consumer Care

Thanks for making our Makeup Removing Wipes your go-to, katydid8!

Oct 22, 2019

Kat10

5 out of 5 stars review

Wonderful easy no mess

Theses are wonderful reasonably priced very easily removes makeup fabulous to take when you travel

Review from Home Tester Club

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Aug 26, 2012

lorena

4 out of 5 stars review

works good to remove foundation

i like this take it to me everywhere to remove makeup before bed without worried to breakout

Review from neutrogena.com

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Apr 19, 2017

Irma

5 out of 5 stars review

It's Amazing!

This Makeup Remover with only one wipe and saw the results, I feel in Love!! Totally recomend!!!

Review from neutrogena.com

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May 20, 2018

Crosby

1 out of 5 stars review

Burning

I used to love these but recently I feel like they cause my slime around my eyes to burn.

Review from neutrogena.com

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reply from Consumer Care

We're so sorry to hear this. We'd like to speak with you to learn more about this. Please call our Consumer Care Center at 1-800-582-4048. Our care specialists are available Monday through Friday, 9:00am and 5:30pm EST. We look forward to speaking with you.

Oct 18, 2012

makeupLover

3 out of 5 stars review

Feels Greasy

This product does clean my skin well, but leaves it feeling greasy.

Review from neutrogena.com

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