Hi Sam Garza, We appreciate you sharing your feedback. We’re disappointed to hear about your experience as this isn't something we'd expect. We’d like the chance to learn more about what happened and see how we can help. When you have a moment, please give us a call at: 1-877-413-3736 (Monday–Friday from 8am-5pm CT) or contact us here: https://www.depend.com/contact-us. We look forward to speaking with you.