We have used Philips Sonic care for years and have never experienced what happened with this one. This last one we bought didn't last at all, mine broke the piece that hold the brush after 1 month of use and my husband's just did the same. It never happened anything like that with any of our past toothbrushes.

[This review was collected as part of a promotion.] I have been using Sonicare products for over 20 years and I love them. This particular model isn't as nice as some previous ones I've had though. It doesn't have the rubber type grip surface to help hold the brush & maneuver the head. It also "glitches" which I'm guessing is the brushing too hard feature??? From my past products, it feels to me like it's time to move to next quadrant... Anyway, I love the results!!! Since I started using Sonicare, my dental checkups have been sooo much better, thank you!!!

[This review was collected as part of a promotion.] Been using Sonicare for over 20 yrs and love its cleaning action and ease of usage, no wrist movement required!. I also really like timer function that beeps every 30 seconds to prompt quadrant change, and shuts off automatically after two minutes. The base lasts a long time, after 20+ years I'm only on my 3rd one. The metal stem of the base of my 2nd one was loose and not working properly. Since I was within the 1 yr warranty period Phillips replaced it with no problem. The price has gotten more reasonable for the brush replacements over the years.

My 5100 failed under warranty. While waiting for a replacement I decided to upgrade to the 6100 which has now failed a month from purchase at the same point: the brush attachment post. So now I have a 5100 replacement that I have not used and a 6100 that I paid for that has now failed. Absolutely pathetic quality control.

Haven't tried this yet but was I immediately disappointed that it didn't come with a travel case. It shows a case in the pic with the brush. There was a space in the box where I thought the case should be. Yet, no case. Sure wish my crystal ball wasn't in the shop. I might have seen this coming.

I Love that this comes in pink. Sonicare doesn't have the most colorful or fun options when it comes to their line of electric toothbrushes. So when I saw this one in pink I was so excited. I also love the pressure sensor since I've always pushed too hard so now I have receding gums on over half of my teeth. So this had been a helpful tool. Also, the battery lasts a REALLY long time. With my previous electric toothbrush (it wasn't a Philips Sonicare one), it had to sit on the charger at all times because otherwise the battery would die. I didn't have room for a charger to sit on my bathroom countertop since the space is already limited so I thought this toothbrush would be better since the charger is so small. It was a nice surprise when I realized that I don't even need the charger out on the counter 24/7 because it stays charged for a few weeks at a time! I also love the sensor that tells you when it's time to change out you're toothbrush head. Overall this is a really nice toothbrush and it has a lot of features that are really nice to have. The pink color is almost a pastel color which I also love! I hope Sonicare keeps coming out with new designs and colors, etc. The only reason why I decided to purchase a Philips Sonicare toothbrush is because my dentist kept telling me at EVERY single visit that I needed to get a Philips Sonicare toothbrush. I'd never had one before and I really liked the electric toothbrush I was using at the time. My dentist would always tell me how much better it is compared to every other brand out there, etc. I thought that if the toothbrush had the word Sonicare or Sonic that it was the same as the Philips Sonicare but he informed me that they are not the same and to make sure it's a Philips Sonicare toothbrush. I kept putting it off until the day he told me that he can tell the second he looks in someone's mouth is they are using a Philips Sonicare toothbrush or another brand. I have a really awesome dentist and he's always in top of the latest literature and guidelines, etc. He does both cosmetic dentistry and regular dentistry too. He owns his own practice (two of them actually) and he doesn't hire other dentists, it's just him. He cares and has always been upfront and honest with me from day 1. He doesn't try to upsell you or tell you something's wrong when it's not. He's talked me out of doing Zoom whitening in his office many times because he doesn't think my teeth look as bad as I do. So I 100% trust him. He'd been telling me to get a Philips Sonicare toothbrush for so long, so I finally decided to make the switch (primarily because of what he'd told me that day - that he could tell which patients of his brush with a Philips Sonicare and which do not). I'm so glad I made the switch. I'll never go back to any other brand. This toothbrush definitely brushes a lot better - you can feel the difference when you turn on a Philips Sonicare toothbrush and compare how it feels (dry and using your hands) to another brand - you can feel a major difference just from touching them with your finger. I wish I would've switched sooner. If you're reading this, trust me on this one, you'll regret not buying it sooner so get one as soon as you can. Your teeth and mouth will be grateful! The only thing that I can think of when it comes to negatives/room for improvement (besides the lack of color options) would be also the lack of different styles. They all have the same shape and general look to them. It would be nice if they had for ex: a really slim one (that's what I liked about my last toothbrush) or a small one (not a travel one which they already have) but just one that's a lot smaller but still has the same functions as the big ones - I'd totally buy a new one if they came in a smaller version (as long as they had it in pink or violet, etc.). They should do a collaboration with Hello Kitty! If they ever do, I hope they not only do the usual red Hello Kitty look but and a pink Hello Kitty too. And lastly, these are noisy - mine is anyways. So I wish they were a lot quieter. Otherwise these are amazing and I agree with my dentist on this one - Philips Sonicare is the very BEST of the best when it comes to the electric toothbrush!

[This review was collected as part of a promotion.] This is my third Philips brush and it works so well. I had my previous brush for ten years and it started to wear out a bit. Once I started using my ne one I noticed a big difference in my teeth. Cleaner, smoother and stay clean longer. Best brush on the market!

So I submitted a review earlier this week which reflected on my Philips customer service experience. I received a followup email which stated my review would not be posted. Here's a quote from the company email: “Unfortunately your review hasn't been published because it doesn't meet our Philips content guidelines. 1. directs business away 2. contains inappropriate content Would you like to have another go? You can resubmit your review.” I did not post inappropriate content. I documented honestly the issues I had with my experience over multiple attempts over two days to make a purchase. That was it. No company is perfect. I identified an issue in a review. Btw, I and members of my household own other Philips products. Caveat emptor.

I have used sonicare for years, and personally love the product itself and it's performance. My problem is the turn on and off button always disintegrates in less than a year, causing the toothbrush not to turn on or off properly, so your forced to buy another one. For the price of this toothbrush, it should not need to be replaced in less than a year. Three years in a row! Phillip sonicare, please address the issue of the on off button disintegrating due to the fabric it's made out of.

This is my third Sonicare toothbrush purchased over the last 10 years. They have all performed well and lasted a reasonably long time. I find the replacement brushes much too expensive and have resorted to generic brush heads for the last several years. This new model follows this path as it uses heads with embedded chips to monitor the life of the head. They are exorbitantly too expensive for my budget so I doubt that I will ever buy them. I do like the choices I have for brushing and I also like the warning I get if I am brushing too hard. My dentist likes the results of my using this system also.