Hey Duane, <br />Thank you for your feedback. I am so sorry to hear that you were not satisfied with your chair. It is never our intention to disappoint a customer. While we&#39;re grateful for your honest assessment, we also recognize that there&#39;s room for improvement. Our goal is to ensure that every interaction you have with us leaves you completely satisfied, and we&#39;re committed to making the necessary adjustments to achieve that. Please reach out to me at customerservice&#64;logobrands.com so we can hopefully get this issue corrected for you, <br />Thanks, <br />Logo Brands Customer Service