Most painful warranty process ever. When we assembled the product, we found that the metal sheets for the roof were slightly rusted. I reached out to Backyard Discovery and what should have been an easy email process turned into a very long-winded email conversation. Every time an email gets sent, a different customer service rep responds. They ask for the same information that prior reps requested so the process is never completed. Send photos of the damage, send name and address, send items that need to be replaced, send proof of purchase. Then they said to resend the pics as they did not receive them. Another email to please send the address where to send the replacements. Another email to ask for proof of purchase. Over and over and over again.

Very nice piece for your property! Website offers someone to put it together for you for an expensive price. Honestly this project was over whelming coming out of the box.. full table of hardware (nuts, washers and bolts) 2 tarps full of pieces to assemble. Having it together and knowing what I know now I’d pay to have it put together unless you have a solid week of nothing to do… us 2 men got it put together in 4 sun up to sun down days… The app to use to build this is absolutely awesome. 360 view and you can tap every item to see what it is (down to a washer) and rotate it any way you want. I wish every assemble project was on that app. Although we did run into some part number issues and had to refer back to the hard copy Manuel as bolts 999 do not exist in the package and the app calls for them. A few things where off from the app to book but it was easy to figure out once we looked at the book. Still very worth using the app for assembly. 10/10 recommend staining before putting together. Each section and center beams where 4 boards that had to be bolted together to make one board, that seemed like it could have just been one board cut to spec for each section and would have saved about a days labor but I’m not an engineer so take that for what it’s worth. Also the sheet metal roof, each section of the roof (3) sections came with one little small strip of sheet metal to put at the end of each section. The sheet metal could have been cut wider to fit 8 sheets per section instead of 8 and adding the little strip.. that added extra time to the build. Once all together it’s super heavy, very sturdy and beautiful. We used this to cover our concrete pad at the back door to turn it into a covered patio instead of using it as a carport. It worked great and fits right under the gutters almost against the house. All in all PAY someone to put it together for you!

PRO - Ever piece is well made, marked with the part numbers according to the assembly manual and boxed pretty good. I assembled it pretty much by myself except when standing posts up. Every pilot hole was in the correct location and went together rather easy. I did get my boys to help put roof on as it is too heavy for us to handle. CONS - Minor- Three different smaller items were missing from the boxes on final assembly. Went online to register for the warranty and simply ordered the missing parts at no or little cost.

Nice addition to our yard.

Great piece! Really compliments our backyard space and bonus it provides privacy!!

[This review was collected as part of a promotion.] I now enjoy grilling and cooking outside my kitchen.

Looks amazing and delivery was quicker than expected. Can’t say enough good things about our gazebo!

Very well designed and made. Give yourself plenty of time, follow the instructions and ithe results are well worth it.

Easy to assemble. No broken parts or missing pieces. After assembly i added an upper shelf and lights for nighttime grilling.

I really liked how easy it was to assemble the gazebo and how well all the parts aligned went together