Thank you for getting in touch about our Pantene Pro-V Miracles Miracle Bond Repair Keratin and Vitamin E. We're so sorry to hear that your hair dried out. This isn't the kind of experience we want you to have but please know that we are reporting this to the rest of our team. In the meantime, it may help to know that hair is usually dry if it's not conditioned well enough. There's a chance that the product used wasn't rich enough for your hair type so we recommend using a product with a higher conditioning level. You can also consider using a conditioning treatment or mask 2 or 3 times out of the week, to help with any damage and excessively dry hair. We'd like to collect some additional information. Please give us a call at (800) 945-7768 or email us through our Contact Us Page so we may better assist you.

Thank you for sharing your thoughts on the Pantene Miracles Bond Repair Shampoo & Conditioner. We're sorry to read that you're unhappy with your purchase, as we want all of our consumers to notice a positive difference when using Pantene, so this isn't the experience we want you to have. your satisfaction is important to us, and we'd like to learn more about your experience, so feel free to give us a call at (800) 945-7768, or send us an email from our website's Contact Us page for further assistance.

Thank you for getting in touch about our Pantene Pro-V Miracles Miracle Bond Repair Shampoo and Conditioner with Keratin and Vitamin E. It disappoints us greatly to hear that your hair dried out and that your husband had a reaction. This definitely isn't the kind of experience we want either of you to have and we'd like to extend our deepest apologies. As you may know, hair can be dry if it's not conditioned well enough. There's a chance that the product used didn't offer enough hydrating benefits for your hair type so we recommend using a more hydrating shampoo, and a richer conditioner. You can also consider using a conditioning treatment, 2 or 3 times out of the week, to help with dry hair and any damage. As for your husband, we'd like to make sure his reaction get the attention that it deserves. In order to do so, we'd like to collect some additional information. He can be assured that every detail provided will be reported to our Health and Safety Team as well as the rest of our Pantene Team. Safety is at the heart of all that we do and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. We do ask that he discontinue from using the product if he has not already done so. When you both have time, we'd appreciate if you could give us a call at (800) 945-7768 or email us through our Contact Us Page so we can better assist you.