Thank you for taking the time to let us know about your experience with the product. We are happy to hear that you enjoy the product and to have you as a loyal consumer with our company.

Thank you for getting in touch about our Secret Outlast Clear Gel Shower Fresh Antiperspirant Deodorant. We're sorry that the product seemed to be half full. We have strict quality controls in place, so it's unusual for a package to leave our plant without the proper amount of product in it. We fill our canisters by weight, not volume, to ensure you receive the exact amount we advertise on the package. With that said, we do leave a bit of empty space in each canister so that the product does not spill out while it's moving through the production line. If this is the first time you’ve used this container, you’ll need to turn the dial clockwise 10-20 times to get the gel to the top of the canister. After the first use, you’ll only need to turn the dial for 2 clicks to dispense the right amount of product for each use. We'd be happy to assist you further so please give us a call at (800) 964-1947 or email us through our Contact Us Page.