We appreciate you bringing this to our attention, and we hope your son is feeling much better, Rebekah. Please know that safety is at the heart of everything we do, and our team performs rigorous safety tests on our Downy products to ensure they are safe for use. If you're son is breaking out in a rash, we recommend discontinuing the use of your Downy Infusions Radiant. We want to learn more about your son's experience, and would appreciate you giving us a call at (800) 688-7638, any time from 9:00AM-6:00PM EST.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get a wonderful lingering scent. To get the best results, make sure you add them before the wash starts and before adding your laundry. Also, overloading the washing machine with too much clothing or other items can prevent the beads from completely dissolving. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 688-7638.