We do apologize that you had this experience with our product as this is not the experience we want you to have. We understand how concerning this may be and we will be happy to share your comments with the rest of our team. Your satisfaction means a great deal to us we would like you to collect some more information. If you could please give us a call at (1-800) 285-5170. Our office hours are Monday- Friday 9 am to 6 pm Eastern time. Your reference number will be 16805130.