Thank you for taking the time to get in touch with us about the Olay Regenerist Whip Face Moisturizer, and I do apologize that the product was not to your expectations. We always take consumer feedback into account when making changes or designing future products, so I'll be sure to share your comments on this with our Quality Assurance Department and the rest of our Olay Team.

Thank you for sharing this information. We do apologize that you have had this experience. We understand how upsetting something like this can be. Please know, safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. Because we want to ensure your comments get the attention they deserve, and we would like to make this right, we’d like to collect some additional information to get your compensation sent out. Please give us a call at 1-800-285-5170. Our office hours are Monday - Friday 9 am to 6pm EST. We're also sharing the details you provide with both our Safety Team and the rest of our Olay Team. Your reference number will be 21303432.

We do apologize that you were not happy with your Olay purchase. This is not the experience that we want you to have with our products. We understand your frustration, and we will be happy to share your comments with the rest of our Olay team. Because your satisfaction means a great deal to us we would like you to collect some more information. If you could please give us a call at (1-800) 285-5170. Our office hours are Monday- Friday 9 am to 6 pm Eastern time.