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Customer reviews for Keter 165-Gallon Resin Outdoor Deck Box for
Keter 165-Gallon Resin Outdoor Deck Box
4.7 out of 5 stars
stars2,484 ratings1,016 reviews
  1. 5 stars85% (2,105)
  2. 4 stars10% (242)
  3. 3 stars2% (52)
  4. 2 stars1% (29)
  5. 1 star2% (56)

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Showing 261-270 of 1,016 reviews
Jun 2, 2024
Berry
5 out of 5 stars review

Great outside storage box!!

Wow! What a great outside box!! I absolutely love it!! So much so that I’ll probably buy another one!! I put it together by myself and it wasn’t hard at all! There was about a one inch crack where the first bar slid in but doesn’t seem to hinder the stability of the box at all!! I weigh 130 lbs and stood inside the box to better reach the screws and it was very sturdy!! It’s also large enough that it holds all my outside cushions with room left over!! I read a few reviews that claimed it was not rain proof, not sure about that yet but it can easily be lined in a heavy duty plastic if that occurs! I diffently recommend this outside box!!!

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Jul 19, 2024
Rick
5 out of 5 stars review

Stays intact even in the harshest of conditions!

We use it to store our life jackets at the lake. Well this bad boy is strong enough to hold up to the elements year round! So much so, when we had a wicked storm and mother nature decided to grab a hold of her and take her for a trip she stayed afloat, thanks to the life jackets being inside!

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Jun 5, 2023
By
1 out of 5 stars review

Nice but cheap

I've had this a couple months and one side of the lid has already broken where the screws attach the hydraulic to the box. There's no way to really fix this so the lid doesn't close fully or open/close properly. Cheaply made. Not sure what to do with it now.

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May 29, 2024
Mom
2 out of 5 stars review

Poor Manufacturing of one of the parts.

Purchased online for my Son for Fathers Day gift early. At the point of almost finishing the assembly one part was not as it should be a broke, Being I am the Member I have spent all morning on the phone trying to explain to take this deck box apart will cause further damage as it is not easy to take apart without further damage. We were not allowed for him who is not a Member to return it to his local Sam's Club even with all my information and photo of my card. We do not live in same City. I would not recommend buying something on Sam's and then sending as gift. It's been really stressful . The Customer Service reps I spoke with overseas were very kind but they can only offer a pick up at his house. They sent the label with my address and not my Sons address. I am very sorry I ever bought it online. But now the return Fed Ex Label has my address on and I told them to was a buy to ship gift order. It's non stop calling back to fix this issue. On hold for 30 minutes listening to a screaming women's Sam Club ad in my ear.

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reply from keter-global team

Thank you for taking the time to let us know. We apologize you've had so many issues with the deck box. If you are wanting replacement parts please contact us at 1-888-374-4262. The customer service lines are answered Monday-Friday 8 am-5:30 EST.

May 21, 2024
Luna
4 out of 5 stars review

Great size, easy to assemble, smells restroom

Purchased and assembled today. Parts are labeled pretty well, except for 2 of them (I used the photos to figure it out). It went together pretty easily and can be done by one person, but having two is nice. It's a great size and perfect for what we want. It hasn't rained yet, so can't say how well it does in the rain. I gave it 4 instead of 5 stars because it smells like a public restroom. The smell was apparent once I opened the box. Im hoping once it airs out the smell will be gone.

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May 12, 2024
Neter
1 out of 5 stars review

Damaged twice

I ordered one of these. It arrived with a large crack in it. I was sent a replacement and it had a crack and a chunk out of it. The box was clearly damaged. I think it would have been a great product but apparently whoever is selling and shipping them uses no caution when handling the items. Sam's made it right!!! Glad they did!!!

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Apr 19, 2023
BillB
2 out of 5 stars review

Better hope you don't need Customer Service help

Product seems decent but one of the molded products was not wide enough to fit correctly. Sent an email to them after calling number and being directed to internet. They responded they'd get back to me. Then, three days later they sent me an email telling me the description and pictures and other info I provided would have to be put into a claim on the web. So Now it's five days since I asked of rhelp and they want me to go do everything again so I can get the product I paid for in the first pace. Wondering if they'll every send me the $0.05 molded plastic piece that didn't work.

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Apr 11, 2024
JLL
5 out of 5 stars review

Verified Purchase

Good outdoor box

Great outdoor box but the instructions are not clear. You have to pay close attention & review them as you work. When it’s together it looks great though. It is also sturdy sides but would not be good if you have to move it often since it’s heavy but bottom is a bit thin.

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Jun 13, 2023
Sandy K
5 out of 5 stars review

Verified Purchase

Nice and Easy

As an older woman, I was a little concerned that I couldn't assemble the deck box by myself. I did it by myself and it was pretty easy to do. The box looks nice when assembled and it handles all of my deck storage needs. I would buy it again and recommend it to someone who needs a larger deck storage box.

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Mar 8, 2023
Sam
1 out of 5 stars review

wrapped within a season - no help from ketter

I purchased this box less than a year ago. When it came it had a slight bow to it but I already had one purchased one the month before and hoped it would flatten after being out of the packaging. It became progressively worse. The metal hinges started bending at the hinge point. I emailed letter about this and they chose not to respond.

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