We are sorry you are unhappy with the cookware set, zazu. Please know all Member's Mark items come with a 100% Satisfaction Guarantee and can be returned anytime.

We are sorry to hear about your experience, Kiki. We have some tips for you to protect this set. 1) Always use low to medium heat. 2) Always cool down to room temperature before washing. 3) Hand washing recommended though dishwasher safe. 4) Do not use corrosive cleaning products such as bleach, acids, oven cleaners, etching, etc. they will seriously damage the non-stick coating and deteriorate the finish. 5) Avoid sudden temperature change (thermal shock) on the cookwares and lids. 6) Avoid hard objectives on the cookwares and lids. 7) Avoid sliding accross the stovetops and place it carefully on and off the stovetops. For more details, please refer to the instruction manual. If you are still unhappy, please know this set is covered by the Member's Mark 100% Satisfaction Guarantee and can be exchanged or returned anytime.

We are sorry to hear about your experience, Ana, and thank you for following the care instruction. We have more tips for you to protect this set. 1) Always use low to medium heat. 2) Always cool down to room temperature before washing. 3) Do not use corrosive cleaning products such as bleach, acids, oven cleaners, etching, etc. they will seriously damage the non-stick coating and deteriorate the finish. 4) Avoid sudden temperature change (thermal shock) on the cookwares and lids. 5) Avoid hard objectives on the cookwares and lids. 6) Avoid sliding accross the stovetops and place it carefully on and off the stovetops. For more details, please refer to the instruction manual. If you are still unhappy, please know you can exchange or return the set anytime as part of the Member's Mark 100% Satisfaction Guarantee.

We are sorry for your experience with the set, Notrtherngirl15. Please know all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned anytime. To restore the performance of the non-stick surface, we suggest using a deep cleaning method that includes soaking the cookware in hot, soapy water overnight and then thoroughly washing the surface the next morning. Besides, we have some tips for you to protect this set. 1) Always use on low to medium heat. 2) Avoid sudden temperature change. Always cool down to room temperature before hand washing. 3) Do not use corrosive cleaning products such as bleach, acids, oven cleaners, etching, etc. they will seriously damage the non-stick coating and deteriorate the finish.

Thank you for the great review, Kim!