We are sorry to hear about your experience, Pine987. Please know this set comes with the Member's Mark 100% Satisfaction Guarantee and can be exchanged or returned at any time. To restore the performance of the non-stick surface, we suggest using a deep cleaning method. This involves soaking the cookware in hot, soapy water overnight and then thoroughly washing the surface the next morning. Besides, we have some tips for you to protect this set. 1) Always use on low to medium heat. 2) Avoid sudden temperature change. Always cool down to room temperature before hand washing. 3) Hand washing recommended.

We are sorry to hear about your experience, Nita. Please know all Member's Mark items carry a 100% Satisfaction Guarantee and can be exchanged or returned anytime. To restore the performance of the non-stick surface, we suggest using a deep cleaning method. This involves soaking the cookware in hot, soapy water overnight and then thoroughly washing the surface the next morning. Here are a few tips for you to clean this set. 1) Always let the cookware cool down to room temperature before hand washing. 2) For any food residues, simply boil some water with vinegar for 4 or 5 minutes. Then wash and rinse as usual. 3) Do not use corrosive cleaning products such as bleach, acids, oven cleaners, etching, etc., as they will seriously damage the non-stick coating and deteriorate the finish. 4) After washing, dry immediately each piece with a dry cloth or paper towel to prevent lime scale formation. Please refer to the instruction manual for more details.

We are sorry to hear your pans are chipping, Virginia. Here are some tips for you to protect this set. 1) Always cook in LOW TO MEDIUM HEAT. 2) Always cool down to room temperature before washing. 3) Avoid sliding across the metal stovetops and place the pans carefully when storying and using. 4) When stacking the pots and pans, please always place a piece of paper towel or cookware protector between each other.

Thank you for your feedback.About the maintaining ,we also have some tips on instruction manual, sometimes Thermal Shock may also cause the chipping and try to allow the cookware to cool to room temperature. But because of your review and feedback, our team has the opportunity to further look into areas that may require attention or improvement. Thank you.

We are sorry for your experience, Mom Chef. To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. Here are a few more care tips: 1) Use it on low to medium heat consistently. 2) Prevent sudden temperature changes (thermal shock) on the cookware and lids. 3) Ensure it cools to room temperature before washing. 4) Hand washing recommended although dishwasher safe. If you are still unhappy you can return the set for a full refund with the Member's Mark 100% Satisfaction Guarantee.