Haws, these pans are designed to function best on Low and Medium heat. We also recommend hand washing with a soft sponge and vinegar to help remove stains. Please remember all Member's Mark items can be returned at any time for a full refund.

We are sorry to learn you are disappointed in this set, CEE. Here are some tips to help maintain your cookware: 1) Cook on low to medium heat. 2) Allow cookware to cool down to room temperature before washing. 3) Hand washing is recommended, although the cookware is dishwasher safe. 4) Never use hard objects on the nonstick surface. 5) Place a piece of paper towel or cookware protector between each piece when storing. 6) Be cautious when placing the pans on and off any location. A deep cleaning of the non-stick surface can help restore performance. This may include soaking overnight in hot, soapy water and then thoroughly washing the surface the next morning. If you are still unhappy with the set, please know you can return it for a full refund as part of the Member’s Mark 100% Satisfaction Guarantee.

We appreciate your feedback, LORI, and suggest using oven mits when using high temperature settings as that will heat the handles.

We are sorry to hear about your experience. A deep cleaning of the non-stick surface can help restore performance. This may include soaking overnight in hot, soapy water and then thoroughly washing the surface the next morning. Here are some tips for you to maintain the superior nonstick performance. 1) Always cook in LOW TO MEDIUM HEAT. 2) HAND WASHING RECOMMENDED though DISHWASHER SAFE. 3) Always cool down to room temperature before washing. 4) Place a piece of paper towel or cookware protector between each piece when storing. 5) Be cautious when placing the pans on and off any location. Please know you can also return this set anytime as part of the Member’s Mark 100% Satisfaction Guarantee.