Sir, We apologize your experience was not to your satisfaction. This is not normal and we will work with you to resolve this problem. Please feel free to call our customer service team at 877-362-4271 and they can direct you to the nearest authorized service center in your area.

This is not normal at all David W., and we are sorry to hear about this disappointing experience. Would you please at your earliest convenience contact our team directly at 877-362-4271 or email us at productsupport@simpsoncleaning.com? We hope to determine just what is going on and what is needed to get you back up and running as quickly as possible. We will be sure to document this experience for our records and appreciate the feedback. We hope to be hearing from you soon!