Hi DontEmailMe, thank you for your feedback. We're genuinely sorry to hear about your frustrating experience with the SRS-XB100 speaker. We understand your disappointment, especially given your past positive experiences with our products. We also appreciate you bringing the design flaw regarding the USB port and tether strap to our attention; user feedback like this is invaluable for future product development. We'd like to help you resolve these issues. We're here to assist you and would be glad to provide you with some troubleshooting steps to address the connectivity problems: - Move both devices away from possible sources of interference (Wi-Fi routers, microwaves, other Bluetooth devices). - Perform a power cycle on both the SRS-XB100 and the source device (such as your phone or tablet) by turning them off and then back on again. - Ensure your SRS-XB100 and source device are running the latest firmware/software versions. For the speaker, please check this link: https://helpguide.sony.net/speaker/7856/v1/en/contents/TP1000951520.html?search=software - If problems remain, perform a full factory reset of the SRS-XB100. For detailed instruction about the reset, please visit the following link: https://helpguide.sony.net/speaker/7856/v1/en/contents/TP1000946308.html Your unit comes with a 1-year warranty. If the issue continues after following these steps, we suggest contacting our technical support team for further assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car Thanks for considering Sony products and for letting us know about these issues. Sincerely, Stephanie

Hello Cam0, Thank you for the five-star review! We're thrilled to hear you're enjoying your Christmas gift, nothing but the best XB100 Portable Wireless Speaker! It's great to know its compact portable design with versatile strap included is letting you take it anywhere–especially in the golf cart! We want to thank you for choosing Sony! Best regards, –Jenn.