Skip to Main Content
Sams Club
Sams Club
Customer reviews for Cottonelle Ultra Comfort 2-Ply Toilet Paper 24 rolls, 244 sheets/roll for
Cottonelle Ultra Comfort 2-Ply Toilet Paper 24 rolls, 244 sheets/roll
4.6 out of 5 stars
stars3,976 ratings3,892 reviews
  1. 5 stars77% (3,067)
  2. 4 stars15% (584)
  3. 3 stars4% (156)
  4. 2 stars2% (64)
  5. 1 star3% (105)

Member photos

  • +1 image
Sort by |
Showing 1,281-1,290 of 3,892 reviews
Jul 4, 2018
LindaDX
2 out of 5 stars review

*sigh*

I was a diehard Cottonelle fan... until they went and changed the texture of the Ultra Comfort Care. It used to be nice and strong and didn't roll and break off into little bits that got stuck where they shouldn't get stuck. But now that's exactly what it does. It's dusty and begins falling apart as soon as it gets wet. Now I have to find another toilet tissue. Cottonelle, as the old saying goes - if it ain't broke, don't fix it. It's a little *too* soft. Soft is good, but thick and strong is better.

Review from cottonelle.com
Helpful?79KMQMT6BG1413880708902
reply from Cottonelle Brand

Your Cottonelle loyalty isn’t taken lightly, LindaDX, so we want to learn more and make things right for you. Please hang on to this package of tp and connect with us at 1-877-642-6886 (weekdays, 7:30 am - 7:00 pm CT). We look forward to earning your trust with our products once again. Thank you.

Aug 15, 2024
jenna1398
4 out of 5 stars review

Cottonelle Ultra Comfort

[This review was collected as part of a promotion.] We are regular Charmin users in our household and having never purchased Cottonelle before, I was interested in seeing if it was any better! The Cottonelle felt thicker however I did notice that the 2-ply sheets were separating straight off the roll (you can see in one of the images). I wanted to compare absorbency and sheet size and both were really similar. With 5mls of water the sheets tore apart at the seams but did not rip unless I pulled them apart. The paper has no scent that I noticed. There is a small amount of white stuff that will roll off of the wet paper if you push it around between your fingers after it’s saturated. I can say, if this was on a better sale than my regular Charmin, I would definitely buy it again!

Review from influenster.com
Helpful?79KMQMT6BG1413880708902
Aug 22, 2024
chaib3
5 out of 5 stars review

Absorbent and comfortable

[This review was collected as part of a promotion.] I use toilet paper for many things in my house. It’s great for makeup, diaper changes, and for it’s normal bathroom use. These are very soft and absorbent, and are very gentle on skin. I can easily say it’s my preferred toilet paper brand. My baby was very sensitive to wiped and would frequently get rashes, so we actually switched to using this toilet paper and water. It’s been so gentle on her skin, cleans her so well, and is great for drying her afterwards too.

Review from influenster.com
Helpful?79KMQMT6BG1413880708902
Mar 19, 2024
trishabv
5 out of 5 stars review

So soft!

[This review was collected as part of a promotion.] This toilet paper is so soft and comfortable. I’m very picky with my toilet papers and this one definitely exceeded my expectations. I would recommend it for anyone that likes super soft, thick toilet paper.

Review from influenster.com
Helpful?79KMQMT6BG1413880708902
Mar 1, 2018
ChristinaC9123
5 out of 5 stars review

Excellent choice

[This review was collected as part of a promotion.] Cottonelle Ultra Care is really soft, thick, and durable. You don’t need a lot to get yourself clean. It doesn’t leave a lot of lint and is super absorbent so there is no tearing. I highly recommend this toilet paper.

Review from Home Tester Club
Helpful?79KMQMT6BG1413880708902
Apr 12, 2024
shoooooo
2 out of 5 stars review

Looks softer than it is

[This review was collected as part of a promotion.] I typically love Cottonelle products but was a bit disappointed with this one. The toilet paper had lots of piling on the rolls and felt sort of rough to touch. The paper also was thin and leaves lint. The rolls are narrower than traditional TP rolls meaning there’s less paper in each roll

Review from influenster.com
Helpful?79KMQMT6BG1413880708902
reply from Social Media Team

We're disappointed to hear this, because we always want you to have a great experience with our toilet paper. This isn't what we'd expect, and we want to learn more and try to help. Feel free to give us a call at 1-877-642-6886 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: http://spr.ly/6423w4lxX when you have a chance. Thank you.

Sep 28, 2020
Anonymous
5 out of 5 stars review

Cottonelle has been a staple in our house for years! The new ultra ComfortCare somehow made a good thing, greater! I’m fortunate to have tested the clean ripple and posted my full review on here just moments ago! If you haven’t tried it yet do yourself a favor and go get it! No pilling, ripping, or overuse!

Review from influenster.com
Helpful?79KMQMT6BG1413880708902
Jun 28, 2018
Ja9d
1 out of 5 stars review

Going down the toilet

I have always liked Cottonelle Ultra. The two-ply has made it strong and yet it wasn't scratchy like some other brands. Over the years, the product has changed for the worse. There was the cutting 1/4 inch off each roll for the same price (like everything else, from canned goods to candybars, the companies thinking the consumers wouldn't notice). Then the product became less soft and the quilting gave way to ripples. Now, in the past month, a "new wave" design, increasing the width of the ripples has made the paper stiffer, even less soft, and definitely not the quality it had previously. I guess it could be said it is still strong, but so is newpaper! I will definitely be switching brands if they don't change it back, preferably to the original narrow cotton-soft ripple design and quality. Sadly, I can no longer recommend this product to anyone.

Review from cottonelle.com
Helpful?79KMQMT6BG1413880708902
reply from Cottonelle Brand Team

Hello, we are disappointed to hear about your recent experience, this is not the quality you should expect from Cottonelle tp! We never intended to upset loyal consumers like you with the change of this product. Although we did reduce the number of sheets slightly, we also made changes to improve its quality and performance. We changed our pattern from a straight ripple to a wavy ripple using a new technology within our manufacturing process, which has allowed us to optimize the balance of strength and softness of our products. Your feedback is valuable to us and we'd like to learn more. Please call us at 1-877-642-6886 (M-F 7:30 am - 7:00 pm Central Time). Thank you.

Nov 11, 2021
Aggy3
4 out of 5 stars review

Does your butt really need this?

[This review was collected as part of a promotion.] I don't get it, really. Cottonelle is overrated. It's too thick, like, bits of tp get stuck to me when I use it because of how thick the sheets are. I'm sorry for being gross, but hey, it's my review. I gave it 4 stars because those rolls do last a while.

Review from Home Tester Club
Helpful?79KMQMT6BG1413880708902
Feb 28, 2018
Violetalbescu166
5 out of 5 stars review

YOU NEED TO TRY THIS NOW!

[This review was collected as part of a promotion.] I am in love with this toilet paper! It might sound weird, but this toilet paper is LUXURIOUS. It seems like a treat every time I use it! The wavy toilet paper seems like it gets me cleaner, and I LOVE how the toilet paper is thick, so I don't have to use very much and it doesn't break apart in my hand. Depending on the retail price and availability, this may become a staple in my home or the occasional treat for my bathroom! Highly recommend!

Review from Home Tester Club
Helpful?79KMQMT6BG1413880708902