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Customer reviews for Cottonelle Ultra Comfort 2-Ply Toilet Paper 24 rolls, 244 sheets/roll for
Cottonelle Ultra Comfort 2-Ply Toilet Paper 24 rolls, 244 sheets/roll
4.6 out of 5 stars
stars3,976 ratings3,892 reviews
  1. 5 stars77% (3,067)
  2. 4 stars15% (584)
  3. 3 stars4% (156)
  4. 2 stars2% (64)
  5. 1 star3% (105)

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Showing 1,231-1,240 of 3,892 reviews
Feb 28, 2018
Violetalbescu166
5 out of 5 stars review

YOU NEED TO TRY THIS NOW!

[This review was collected as part of a promotion.] I am in love with this toilet paper! It might sound weird, but this toilet paper is LUXURIOUS. It seems like a treat every time I use it! The wavy toilet paper seems like it gets me cleaner, and I LOVE how the toilet paper is thick, so I don't have to use very much and it doesn't break apart in my hand. Depending on the retail price and availability, this may become a staple in my home or the occasional treat for my bathroom! Highly recommend!

Review from Home Tester Club
Helpful?79KMQMT6BG1413880708902
Feb 12, 2025
solamente_demi_6572
5 out of 5 stars review

Overall A Good Quality Product

[This review was collected as part of a promotion.] Pros: ✅ Soft & Cushiony: Cottonelle is praised for its softness while still being strong. The Ultra ComfortCare version is especially plush. ✅ Strong & Absorbent: The Ultra CleanCare variant is designed for strength, meaning fewer sheets are needed per use. ✅ Ribbed Texture: Cottonelle’s toilet paper has a unique wavy texture that helps with better cleaning. ✅ Septic-Safe & Biodegradable: It’s safe for standard plumbing and septic systems. Cons: ❌ Pricey: Compared to other brands like Scott or store brands, Cottonelle tends to be more expensive. ❌ Can Leave Lint: Some users report that the softer varieties (like Ultra ComfortCare) can leave behind small lint pieces. ❌ Not as Thick as Some Competitors: Some users feel it’s not as thick as brands like Charmin Ultra Strong. Best For: People who want a balance between softness and durability. Those who prefer a textured toilet paper for better cleaning. Households looking for septic-safe options.

Review from influenster.com
Helpful?79KMQMT6BG1413880708902
Apr 22, 2025
michaelh230_9210
5 out of 5 stars review

Effective and absorbant!

[This review was collected as part of a promotion.] Love these! I use a bidet so absorbency is a main concern for me. These little squares can take anything you throw at them. They are unscented as they should be and I love that they can be flushed alleviating issues wipes cause with the environment.

Review from influenster.com
Helpful?79KMQMT6BG1413880708902
Aug 30, 2019
donnab36
5 out of 5 stars review

I have been buying the cottonelle brand tissue for awhile now. I buy the mega rolls and find that it is the economical. If I go to lift a multi pack of tissue and it feels real light then it's not a bargain at all. It must be soft and 2 ply in order for me to buy it. Cottonelle passes all my tests.

Review from influenster.com
Helpful?79KMQMT6BG1413880708902
Apr 26, 2021
Jedpac8
5 out of 5 stars review

Cottonelle vs any other brands

[This review was collected as part of a promotion.] This product is easier to obtain in most stores and comes in a variety of sizes to meet small to large family consumption. It is softer and more durable. I use less of this product than when I use competitors product. It is easy on my hemorrhoids and functions well w my prolapse. I have a septic tank system.

Review from Home Tester Club
Helpful?79KMQMT6BG1413880708902
Nov 5, 2014
disappointed
3 out of 5 stars review

Enough of the size reductions!!

Cottonelle Ultra is a very good product that I've used for years, but please, no more size reductions in order to boost profits. After noticing the roll now rolls wildly back and forth on the holder, I measured the sizes of a roll from an older (but recent) package and one from the newest package. The older one was 4" x 4.125", while the newer one is 4" x 3.86"! I'd rather pay a little more for a decent size tissue. I've read several complaints on different sites, so don't bother giving the same canned response.

Review from cottonelle.com
Helpful?79KMQMT6BG1413880708902
Mar 20, 2024
indiasshockey
5 out of 5 stars review

The best

[This review was collected as part of a promotion.] We love this toilet paper it’s so soft to the touch and it does not leave any residue on you. The packaging is easy to open and it absorbs a ton. It’s very strong and it does not have any strange scents

Review from influenster.com
Helpful?79KMQMT6BG1413880708902
Jan 9, 2022
jc13
4 out of 5 stars review

next best toliet tissue

[This review was collected as part of a promotion.] This is not my usual brand- but tried to see if the family liked it. After asking my family if they noticed a change - some did - some didnt- the one complaint I had that it left broke into small pieces and different times.

Review from Home Tester Club
Helpful?79KMQMT6BG1413880708902
Jan 30, 2016
zuzu
3 out of 5 stars review

Change is not good

I don't care if you were trying to "invest" in your product, the changes in the Ultra tissue over the last 4 years have been disappointing. I have Interstitial Cystitis and IBS, meaning TP is important to me. I've used Cottonelle for over 20 years because it was the most comfortable tissue, absorbent and didn't tear. In the last few years as you've added to your offering of tissue types and roll sizes the softness and quality of the tissue has changed. The reduction of roll width finally has moved me to try other brands again. I'm irritated with having to stand in the store comparing price, guessing comfort level and quality. I wish you'd go back to your Ultra product of 5 years ago, it was right for me. I don't like change, and it seems you will lose customers by messing with their TP. (I also never write in three - five sentences.)

Review from cottonelle.com
Helpful?79KMQMT6BG1413880708902
reply from Family Care

We’re sorry to hear about your experience, Zuzu. As you've noticed, we have slightly narrowed the rolls in order to reinvest in the Cottonelle brand. This change allows us to continue to produce the high quality product you’ve grown to know and love.  The quality of the TP should not have changed, and we would like to take the opportunity to learn more about your purchase.  When you have a moment, please reach out to our Consumer Care team online at  http://spr.ly/6188BGGzy or by phone at 877-642-6886 (Monday through Friday 8am – 4pm CT). Thank you.

Apr 3, 2018
Kimber
2 out of 5 stars review

Size and quality

Cottonelle has been our family's TP of choice for 20 years! Even when I had a daycare in my home and went through rolls & rolls I still spent the little extra because I wanted TP that could handle our messes. This size change, looser wrapping on the roll and quality change is a fatal flaw! Softer sometimes means crumblier. (The reason we're not a Charmin family).. No longer is your paper durable and a great value. I hate to find a new brand but you're forcing my hand. Please go back to your old product!. In the past you would have received 5 stars in every catagory... now I cant. So sad... from Great to mediocre....

Review from cottonelle.com
Helpful?79KMQMT6BG1413880708902
reply from Cottonelle Brand Team

We truly appreciate your family's loyalty all these years and would hate to lose you as a fan now. There have not been any recent changes to our Cottonelle Ultra ComfortCare TP so it should still be the same soft and durable TP your family can trust. Since something isn't right here we would like to assist you personally and make sure that you are happy. Whenever you have a few moments, please connect with us online at https://www.cottonelle.com/contact-us or by phone at 1-877-642-6886 (Monday through Friday 7:30 a.m. – 7:00 p.m.). Thank you.