Positives: Easy to learn for a first-time vending owner/operator. I've called customer service 3 times. Twice with the credit card reader company and once for the PayRange device company. Both times they stayed on the line with me until all questions answered and the machine was up and running. The credit card reader is a must-have. The online data-tracking system makes monitoring the device super simple and you're never left wondering how the machine is doing. Sales so far for our airline travelers show 35% credit sales, 65% cash sales. Negative: Not the fault of the vending manufacturer at all, but the description on Sam's Club does not tell you that 4 of the drink selections MUST be 12 oz cans. They are in a high-capacity magazine and this allows the most amount of beverage to fit inside. The other 5 selections are fed by coil system so you can put varied sizes in, but fit less quantity. Before receiving the Owner's manual and finding this out, I had planned to put all plastic bottles inside. Operated the vending machine for 2 months now with no breakdowns.

We have had two machines for 6 months now. If we ever had any questions, they were quick to help us. Participated in the rebate program and submitted our receipts on time and now waiting on the checks to arrive! Great incentive to purchase this machine and get paid back 100% for some of the items that you are putting into the machine. Selectivend is wonderful to work with!!

Bought this machine 5 months a go. It got damaged in shipping but people in selectivend took care of it right away. This is the second time I am buying their machine. There tec. Support is excellent too. As I said Exceptional people & Exceptional Machine.

I bought this machine about two months ago, so far vending machine works, but I have it with the card reader and pay range together which after weeks of thinking it was the card reader not working the technician tested it out and discovered that the card reader was not working because of the pay range, so I contacted the company to only find out they know of this problem. I found that to be a great disappointment after they knew I kept calling them about the card reader not working. They still have not resolved the issue nor contacted me for a credit because it cost more money to have both the card reader and pay range together and I find it ashame I paid for something that does not work nor do they care that it does not work. No refund for the non functioning pay range nor no service tech to come out to try and repair it. Also, one of the three machines came damaged which I was unable to even let them know since I was trying to handle the card reader issue. Furthermore, tech dept and customer will blame other companies for this issue. I would not buy from them or their parent company anymore. The machine is expensive and the rebate program really does not help in costs. The machine is too expensive feels like I went into business just to pay them for the machines.

I ordered the machine in October and just got it last week. However the real issue is that it will except coins but not bills or the card. I like how the instructions made everything easy to figure out but the bill reader not working. Also the cash box is stuck and will not come off.

We purchased this vending machine brand new $5,000 from Sam's - within the first month that we bought it the machine stopped cooling our drinks. The machine showed that it was 90 degrees where the soda's were being stored. I called customer service and they did trouble shoot the machine with me and that did not work. So they sent me a part out to replace the compressor or whatever cools the machine. The machine worked for about 2 weeks and then stopped cooling again. I called customer servicer AGAIN and they sent out a repair man to fix the machine. He said the part that was sent out was a used part and that it was defective. He repaired the part and got it to work. About 3 days later the vending machine stopped working/cooling again. It has been almost 2 months now that we have not been able to sale drinks because the vending machine does not cool. We have called customer service almost daily to get someone to repair it and to check on getting a new part. The repair man showed up today and is working to replacing the defective part - however he pointed out to us the part that was shipped was once again a "Used Part" - so issues may arise again. Uggggh. Buyers remose big time! Do not purchase this machine.

I ordered this machine because of the rebate program. It was delivered much sooner than anticipated. The machine was fairly simple to set up. I needed a little help. So far, so good! I saved my receipts for my inventory for the first 6 months and it was very simple to submit them. I recommend this one!

This came quicker than stated when I ordered. Works great. Card reader works great. It was a little challenging to set it all up, but we got it done and our employees are happy. The shipper did not put it in place or get it off the truck. That was disappointing. Luckily we had a forklift and an employee handy to help get it off the truck.

Absolutely terrible purchase. It has been over a month and haven't been able to set up the card reader. The machine did not ship with instructions for activating the card reader. I've sent a dozen emails and filled out paper work several times. I have set up 3 separate accounts and still no body has been able to link my device to my account. Everything is through phone trees and e-mail forms. None of these have been helpful and the customer support people they set you up with when you make and account are just sales reps and don't help with technical issues. The will instruct you to send yet another email to an @activation email account. Absolute shambles of a company.

We've had this vending machine for 6 months now. Only a couple of glitches. One banged up quarter got jammed in the machine which halted sales for a bit until we could fix. {Easy fix via a youtube video.} Another flaw sometimes a soda will burst when dropped. Not sure if its a can flaw or how it happens. But it sprays and makes a mess. We have about 1+ a month leak. The cold drinks drop behind a door that needs to be pushed in and sometimes people can't figure that out even though it clearly states to push door in. Other than these small issues, the machine works great and is a nice size to offer both drink and snack. We also took part in the Selectivend rebate program and are currently submitting our receipts.