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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Women, Choose Size
4.6 out of 5 stars
stars5,474 ratings1,564 reviews
  1. 5 stars80% (4,355)
  2. 4 stars11% (607)
  3. 3 stars4% (203)
  4. 2 stars2% (92)
  5. 1 star4% (217)

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Showing 271-280 of 1,564 reviews
Jun 27, 2021
Jane
2 out of 5 stars review

Extremely disappointed in change!

Extremely disappointed in the change in Member’s Mark incontinence underwear – the sizing is obviously much smaller. My 96 year-old mother (wears a size 16-18 pants) has been wearing this brand in Large for a long time. The previous version (in the pink/purple box) fit comfortably and she could easily put them on herself. This new version (in the purple box) is visibly smaller and a struggle for her to pull on.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Afternoon Jane. Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for your mother.

May 18, 2022
SJ
1 out of 5 stars review

New sizing is a joke

I weigh under 100 pounds and size small is way too small. When you pull it out of the package it looks like underwear for a 10 year old girl. It does not even stretch all that much. I think they measured doll sizes. I don't know how they can show curvy women in the pictures when in reality if you have a butt, good luck pulling up this underwear. I don't know how they came up with the sizes or why they changed them. Was the point to make women feel like they should buy bigger sizes or feel bad about their bodies? A waste of money.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Afternoon SJ. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Sep 3, 2021
Stellax1
1 out of 5 stars review

Bad Design 1 star is to much

This is one of the worst decisions Sam's Member Mark has made. These are horrible, I wouldn't recommend them as they leak horrible. I feel horrible for my loved one who has no choice but to use them. You really should rethink this decision, or go back to drawing board

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Evening. We appreciate you contacting us. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Jan 7, 2026
anonymous
5 out of 5 stars review

So much better than others!

Way better than name brand! as a bigger girl, these are PERFECT for my monthly cycle because let's face it eff tampons. The material overall feels better and is more comfortable than depends. The pad itself is longer and wider also! AND THEY ARE CHEAPER!

Helpful?5GU7CLX9CFHV13870667945
Jul 15, 2021
Pam
1 out of 5 stars review

Worthless

Have been buying Members Mark Underwear for my mom for a number of years. Was very happy with product. Did it’s job of keeping her dry. Just bought my first package of the new Members Mark Underwear. They are worthless!!! She is completely wet within a hour. Very poor fit. Will not be buying these again.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Morning Pam. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can make sure it is the right size for your mom. We would also like to obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Sep 28, 2023
Foxy
5 out of 5 stars review

Great value, great product

Glad I decided to buy these. Great value. More for the price than most. Good fit. No leaks. These are probably the best overall I have tried. When I get out of bed, all the liquid is inside the brief. Bed is dry. The one change I would make is to make them longer in the back. I am tall . I recommend that you try these.

Helpful?5GU7CLX9CFHV13870667945
Sep 19, 2021
sis
1 out of 5 stars review

They are PADS in paper PANTS!!!!!

What the heck have you done, this is a big big mistake. they are pads in paper pants!!!!! Please go back to the other ones, these new ones are not for bladder and bowel issues. never once did I come home from being out to wet pants (and not the paper ones). this new design a horrible ideal they are not for incontinence they are for menstrual cycles I mean really just look at the PAD, (YES ITS A PAD) as now I always have wet pants not just the diaper but my pants are soaked before I can get to use a restroom. IT'S A PAD NOT ADULT DIAPERS CALL IT WHAT IT IS!!!!!!! no since in contacting customer service they never ever do anything anywhere. the public is who hears what your saying and the public DO NOT LIKE THESE TYPE OF PADS FOR INCONTANCE, THESE ARE MORE FOR A LITTLE LEAK, A DRIP, NOT A FULL BLOWN BLADDER ISSUE. WE DID DIAPERS NOT PADS!!!! VERY UNHAPPY LIKE A LOT OF US ARE AND WILL BE LOOKING ELSE WHERE AFTER 5 YEARS AND A GREAT PRODUCT NOW GONE. BRING THEM BACK AND ILL BE BACK. IM MAD!!!!!!!!!!

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important product information. We look forward to hearing from you.

Aug 13, 2021
Angie
1 out of 5 stars review

Cheaply made

So disappointed to see this product made cheaper. The coverage is terrible. I bought the old product for my clients and my mother. I will need to seek another brand to purchase from here on in. Very sad that Members Mark dropped the ball on this one.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Thank you for your feedback Angie. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Sep 19, 2023
customer
5 out of 5 stars review

Verified Purchase

Great product

Same quality, cost less

Helpful?5GU7CLX9CFHV13870667945
Sep 8, 2021
Sharon
1 out of 5 stars review

one star is to much

Poor fit, the Large actually is 6 " smaller than the old one. The extra large is bigger/ I am so disappointed.. Why did you have to change a product that worked and fit so well. I am at a loss to know what to do because I relied on these to be available.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Hi Sharon. We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.