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Sams Club
Sams Club
Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Women, Choose Size
4.6 out of 5 stars
stars5,474 ratings1,564 reviews
  1. 5 stars80% (4,355)
  2. 4 stars11% (607)
  3. 3 stars4% (203)
  4. 2 stars2% (92)
  5. 1 star4% (217)

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Showing 251-260 of 1,564 reviews
Oct 16, 2021
cia
1 out of 5 stars review

Not worth buying

These aren’t worth buying since they changed from the unisex ones. They don’t work for me anymore. I’ve bought these for years and they were great! I tried Depends and they didn’t work for me either. Does anyone have any suggestions on what works? Thanks!

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good morning and thank you for your loyal patronage. The unisex underwear has been discontinued. But, please call our customer service line  at 888-301-0332. They might be able to reach out to the manufacturer for other options.

Aug 28, 2021
Anonymous
3 out of 5 stars review

Mrs.

Member's mark total protection underwear xl. Why would you change a product that worked? From My perspective it was a product that you had difficulty keeping in stock. So obviously it was a good selling product. The new members mark xl disposable underwear are now too small and is not absorbent at all. Cheaply and poorly redesigned. It is a real shame when something that worked was changed to save money producing. I am sure it will be a major money loss for Sam's club in the long term. I will gladly pay more money for the assurance of a total protection underwear. Tena will be my go to for Positive Total Protection Disposable Underwear.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for you. We promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Jul 12, 2021
Jan
2 out of 5 stars review

Sizing changed (a-lot)

Have used the Membersmark brand for years for my 105 year old Mother. New packaging and much smaller size!!! She is a small woman and having a larger size is more expensive and I cannot even comfortably pull these up. They don’t stretch well. No need to be stylish, just keep her dry.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Hi Jan. Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for your mother.

Aug 13, 2021
Angie
1 out of 5 stars review

Cheaply made

So disappointed to see this product made cheaper. The coverage is terrible. I bought the old product for my clients and my mother. I will need to seek another brand to purchase from here on in. Very sad that Members Mark dropped the ball on this one.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Thank you for your feedback Angie. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Jul 4, 2021
Fluffy4555
1 out of 5 stars review

Sizing has shifted to a smaller size!!!

I bought one case online as usual. It was almost like trying to put an undersized girdle on. Now I have a case that are too small and having to wait on my next order. I just hope the FedEx delivery person will leave them on the rear covered deck instead of hiding them between vehicles in the drive - even in the rain. I am disabled and sometimes cannot walk that far to look for my order.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Afternoon. We have upgraded the design or our Underwear to fit and feel more like real underwear. Please reach out to our Customer service line at 888-301-0332. We will be happy to assist in finding the best size for you.

Sep 2, 2021
Barbie
1 out of 5 stars review

Not a good change Sam’s Club!

It’s hard to come up with a positive thing to say about the women’s adult underwear. We had purchased the previous unisex version of this product for years. Years. It was great, maybe a little bulky, but it absorbed and fit. Basically it did its job and then went in the trash. Fast forward to Sam’s upgraded model “Women’s Total Protection.” These don’t absorb, they seem thinner, they are much smaller, and they cut in to my stomach. They are not sized appropriately. I’m left searching for another product that works. Sam’s previous product, the unisex model, was often out of stock. It was very popular. I’m not sure who decided it needed an upgrade. Next time, stick with what works. Wish I’d thought to read the reviews before purchasing. These will be going back first chance I have.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Morning Barbie! Thank you for your feedback. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Jan 8, 2023
Annsplans
3 out of 5 stars review

Nice material but needs odor control

I had been a regular user of the Walmart "Assurance" brand of incontinence underwear, but decided to try Sam's Club store brand. At first, I was pleased to note the material used was softer and a nice upgrade. Unfortunately, as I used them, I couldn't help but notice the lack of the odor control feature, which is advertised on the "Assurance" brand wrapping/boxes. I've gone back to using Assurance, and the odor issue is no longer a problem. It's too bad that this otherwise nice disposable underwear lacks the odor control feature.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Morning Ann. Thank you for your feedback. We are sorry to hear about your experience while wearing the Members Mark Protective Underwear. We'd like to obtain more product information so if you have the time please call us at 888-301-0332. We look forward to hearing from you.

Nov 1, 2021
Sis
1 out of 5 stars review

inferior product

These pads are horrible, they leak. I had a very embarrasing accident wearing this product. This has never happened before with the previous brand sold at Sams. They were bigger, thicker and much more absorbent. I will not be purchasing this product again.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Jul 15, 2021
Red
1 out of 5 stars review

Too cheaply made.

I have been using members mark for a long time and they were great before the product was resized to something smaller and had diminished absorbency. I course the price didn't change. Now I have to find a new product to take care of my incontinence issues. Not a good decision Members Mark

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Morning Red and thank you for your loyalty to our Members Mark Protective Underwear. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for you.

Nov 21, 2025
Ruby
5 out of 5 stars review

These do a great job.

Sad fact of life is, most of us will need incontinence products when we're older. I'm so thankful I decided to try these. Due to the price, I chose the Member's Mark. They don't have any scent which is great. It's hard to tell that I'm wearing them at all. No noise, of paper or anything. They stay in place. So far, I haven't had any leaks. I wasn't sure if I was ordering the correct size, but the medium fits perfect. They stay in place and don't ride up, or fall down. Please, Sam's, please do not change how these are made. Thanks for having great store brand products.

Helpful?5GU7CLX9CFHV13870667945