Good Morning. We are sorry to hear about your Mom's experience while wearing the Members Mark Protective Underwear. We'd like to see what we can do to make this up to you so if you are willing, please call us at 888-301-0332. If you still have any remaining product left, please hold onto them so we can obtain important lot code information and retrieve them for review. We look forward to hearing from you.

Hi Benjamin. Thank you for your feedback. Please reach out to Sam’s Club Customer Service at 1 (888) 746-7726 to better assist

Hello, we would like to apologize for your Mother’s recent experience while using our Member's Mark Total Protection Incontinence Underwear for Women. This type of feedback is very important to us, and we use stringent processes to investigate any and all negative feedback regarding our products. If you would be willing to call us at 888-301-0332, we would love to talk to you more in detail about your concerns and see if there is anything that we can do to help.