At VIZIO, we’re constantly striving to improve our products and deliver a world class viewing experience to our customers. We appreciate that you took the time to review our product- and would really love to get any specific details you could offer on how to improve that experience. You can reach our award-winning technical support team by going to support.vizio.com and clicking ‘contact us’. 

I am so sorry to hear you had a less than ideal experience with your TV. Thank you for your detailed review and thank you for giving our technical support team a chance to assist with troubleshooting this issue. This issue is not common, so I appreciate you bringing it to our attention. If you have exchanged this TV for another VIZIO and have any questions or need assistance, please feel free to reach out to us again by going to support.vizio.com and clicking 'contact us'. Thank you.