We appreciate you taking the time to review our product. We are constantly working to deliver exceptional value, endless entertainment options and amazing customer experience. We’ll continue to use feedback like yours to improve our TVs and the user experience in the future. 

Hello Seth, I am so sorry to hear you had troubles with your VIZIO. The TV resetting itself, is very odd and not at all the way the TV should be behaving. We appreciate you bringing it to our attention. In regards to the differences in picture, there can be a few different factors that can affect picture quality. Ambient light in the room, what source device you're watching, and the resolution of your content can all affect picture quality. VIZIO includes several different 'Picture Modes' in your TV. We'd recommend accessing the 'Picture' section of the menu and trying the different modes to see if one of them matches your preference. I understand you've returned your product, but if you have any questions, can provide any more information on your TV resetting, or need any help in the future please don't hesitate to reach out to our support team. We are available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.

At VIZIO we obsess over every detail so we can deliver the best products with you in mind. To make sure you’re getting the most out of your VIZIO TV, we’d recommend that you connect your devices with an HDMI cable and that the broadcast is in 4K (2160p) or Full HD (1080p). If you’d like any assistance adjusting your picture settings to align with your content, please visit support.VIZIO.com and click on ‘Contact Us’ or for instant support download the VIZIO Mobile app, then click "Support" and "Contact Us.

At VIZIO, we’re constantly striving to improve our products and deliver a world class viewing experience to its customers. If you have any specific issues with your VIZIO product, please contact our award-winning technical support team at support.vizio.com or for instant support download the VIZIO Mobile app, click "Support" and "Contact Us".