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Customer reviews for VIZIO V-Series 43" Class 4K UHD HDR LED Smart TV - V435-J01 for
VIZIO V-Series 43" Class 4K UHD HDR LED Smart TV - V435-J01

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Jan 19, 2022
What?
1 out of 5 stars review

I had a problem the day after I bought my TV

It's been a couple of weeks since I bought my TV and immediately had a problem. I texted customer service and I left a message on the web site. NO response. I just got an email wanting to know how much I like my VIZIO. Poor customer service can ruin owning the product.

Review from vizio.com
Helpful?4V2V5AKBKF9F13870309646
reply from Customer Care

Hello What?, sorry to hear you are not having a smooth experience. I would love the opportunity to have our technical support team learn more about the issues you are experiencing. Please feel free to contact VIZIO support at 844-254-8087.

Jun 21, 2022
Christapher
2 out of 5 stars review

Troubles, problems, lack of tools

We've had trouble with this TV maintaining connection to our internet, settings and existing log-ins being deleted or lost, no web browser option, a TON of bloatware, and little in the line of programming. It does have great resolution, mounting it to the wall was easy, and it was very affordable. I still won't even buy another.

Review from vizio.com
Helpful?4V2V5AKBKF9F13870309646
reply from Customer Care

Hello Christapher, there could be a few things that cause lag or apps to not respond correctly, and I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.

Jul 8, 2022
radioray
3 out of 5 stars review

APPS

I currently have Amazon Prime Video which allows access to Paramount+ on my other TVs and devices but not on this TV. I tried several times to access Paramount+ through Prime Video without success. I contacted Prime Video and they say that Paramount+ can not be accessed through Prime because Vizio is not compatible with Paramount+. I am however able to access it if I want to start a brand new subscription through Paramount+ which I find ridiculous as I already have a subscription. Also it would be my suggestion you might consider a sound bar because if you are sitting in front of the set the volume is hard to hear but if you are behind it the volume is LOUD.

Review from vizio.com
Helpful?4V2V5AKBKF9F13870309646
reply from Customer Care

Hello radioray, in today’s market with so many apps it can be difficult to find the content you’re looking for. VIZIO is committed to giving consumers access to as much streaming content as possible. We appreciate your feedback and will make sure to continue adding features and applications in the future. If you find there is an app you want to watch that is not on SmartCast you may be able to cast it using Chromecast or Apple AirPlay from your phone or mobile device. If you’d like any help taking advantage of all the options VIZIO has to enjoy your content our customer service team would be happy to speak with you at 844-254-8087. 

Aug 30, 2023
drewxxc
2 out of 5 stars review

Nothing but problems out of the box

[This review was collected as part of a promotion.] Bought it and it's the first vizio product I have not been happy with and every call with support it's the same thing check for update restart and unplug and do reset. nothing fixed the problem and vizio just didn't care

Review from vizio.com
Helpful?4V2V5AKBKF9F13870309646
reply from Customer Care

Can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone. 

Jul 13, 2023
Lizzy45
1 out of 5 stars review

Buy a Different TV

[This review was collected as part of a promotion.] The SMART TV is actually not that smart. You are better off buying another TV or just connecting with a Firestick. You can't add apps--specifically, you can't add Spotify. If I had known or researched what apps I could add to this TV, I would not have bought it.

Review from vizio.com
Helpful?4V2V5AKBKF9F13870309646
reply from Customer Care

VIZIO is committed to giving our customers a wide variety of streaming content and we’re always looking for ways to improve our products. We are actively working behind the scenes creating new partnerships and constantly adding features, applications, and content to your catalog through Auto Updates. VIZIO apps are currently available in the app row, which can be customized for easy access to frequently used apps. If there’s an app you want to watch that’s not featured, you can choose to cast it by using Chromecast or Apple AirPlay from your mobile device. For any additional assistance, our customer service team would be happy to speak with you at support.vizio.com and clicking ‘Contact Us’.

Jun 1, 2022
bigcee
2 out of 5 stars review

picture

i brought this 43in tv in march and i just started using it in april the one problem i have with it is it color the tv shows to much red in certain movies i be watching an i dont like it i could reset so many times and it still show a lot of red on there faces an that is not so well with me on the money i spent for this tv .

Review from vizio.com
Helpful?4V2V5AKBKF9F13870309646
reply from Customer Care

Hello bigcee, VIZIO is committed to making sure you have the best viewing experience possible. Based on your description of the problem, we’d really love for you to speak with our customer service team. They’ve got a few questions about the devices you have connected, and what kind of content you’re watching. They’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.

Oct 2, 2022
Lost Wolf
5 out of 5 stars review

Excellent product

[This review was collected as part of a promotion.] I bought this just about a month ago and once again, I'm not disappointed with the quality of tv this brand has to offer. I feel like a winner again, thank you VIZIO I CANT WAIT TO DISCOVER WHAT YOU ARE DEVELOPING, IN TERMS OF YOUR FUTURE TV's TECHNOLOGY DEVELOPMENT.

Review from vizio.com
Helpful?4V2V5AKBKF9F13870309646
Jul 18, 2022
Chad23
1 out of 5 stars review

Junk

Not happy the first TV only lasted 6 months before it died I'm on my second one and it's been 2 days and it's having issues very poor product this feature is on the second TV are way different I strongly dislike it just to turn on my TV I at the foot through the menu on the TV through select TV to watch TV I don't like it I regret getting it and when this one dies in 6 months because I have no faith in your product I will get a different brand what a huge letdown it makes me feel sick to my stomach that I wasted the money on this TV and I have no faith in your warranty system

Review from vizio.com
Helpful?4V2V5AKBKF9F13870309646
reply from Customer Care

Hello Chad23, in the event that an issue does happen, VIZIO strives to provide our customers with the award-winning service and support to ensure issues are handled as quickly and easily as possible. We appreciate that you reached out to us and gave us the opportunity to correct this unfortunate situation. Please do keep in contact with our support team if you continue to experience issues. We want to make sure to exhaust all troubleshooting and options to find the best resolution for you.

Dec 24, 2022
Jessy j
4 out of 5 stars review

Great tv for for all your entertainment needs

[This review was collected as part of a promotion.] I bought this because of price range I could swing all in all would have gave 5 stars but it doesn't have a live TV guide or even info for channels after it up dated but other then that no other complaints

Review from vizio.com
Helpful?4V2V5AKBKF9F13870309646
Jul 30, 2022
Tenor
1 out of 5 stars review

Never worked correctly

This tv was delivered this week. It took 2 days to get remote to work. Next the HDMI-1 wouldn't work. I put the cord in HDMI-2 which did work. Now I have 2 HDMI-1 on the system. I am returning this tv. I don't think it was new. The box was taped over, the legs, screws, cord and remote were in freezer bags. WORST experience ever!!!

Review from vizio.com
Helpful?4V2V5AKBKF9F13870309646
reply from Customer Care

Hello Tenor, sorry to hear that you're having trouble. That's not at all the experience we'd like for our customers. If you haven't returned the TV yet, please reach out to our support team on support.VIZIO.com by clicking 'Contact Us'. We'd appreciate the chance to try and help you.