Hi Bpobop, based on the model number this review is attached to, this is one of our SmartCast Models that has applications built-in to the TV. It also support Apple AirPlay 2 and Google Chromecast, so that you can easily share your favorite content from a phone, laptop, or tablet directly onto your TV. If you need any help accessing the application, or you're having some other kind of trouble, please visit support.VIZIO.com and click on 'Contact Us'. We've got technical support agents ready to help over the phone, using chat, or through text message.

VIZIO is committed to making sure that our televisions meet and exceed industry packaging certifications to avoid situations like this. Rarely, damage will occur during transportation, and since our packaging has been certified to prevent damage while in transit, we’d recommend you reach out to the shipping company and retailer to file a claim. Most shippers will allow you to file a claim and reimburse you for the cost of the television.

At VIZIO, we’re constantly striving to improve our products and deliver a world class viewing experience to its customers. If you have any specific issues with your VIZIO product, please contact our award-winning technical support team at support.vizio.com or for instant support download the VIZIO Mobile app, click "Support" and "Contact Us".