I would like to offer the assistance of our award-winning technical support team with this issue. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone. 

Can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’ or for instant support download the VIZIO Mobile app, then click "Support" and "Contact Us.

Hello Judy, at VIZIO we pride ourselves on our award-winning customer service and tech support policies and procedures. What you’re describing isn’t our procedure for resolving this problem. I’m worried you may have misdialed or spoke with a different organization, since VIZIO support is free. Sometimes however, there might be data or carrier charges that might apply. For full details on data and carrier charges, I would recommend to contact your service provider. Please go to support.VIZIO.com and choose the ‘Contact Us’ option. This will get you in contact with a VIZIO agent who can help.