Hello Connie, this TV absolutely is not a Roku TV. The VIZIO TV uses our SmartCast Platform which offers a host of built-in apps, as well as support for Google's Chromecast, Apple's AirPlay 2, and voice support for SIRI, Google Home, and Alexa. There could be a few things that cause lag or apps to not respond correctly, and I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.

We're genuinely sorry to learn about the trouble you've encountered. At VIZIO, we take great pride in ensuring our televisions are securely packaged to surpass industry standards, precisely to prevent any mishaps during transit. We encourage you to get in touch with the shipping company and the retailer from which you purchased the TV. They are well-equipped to assist you in filing a claim. Rest assured, we're here to support you every step of the way. Once the issue with the shipping is sorted out, if you have any further queries or need help with your product, our support team is ready to assist you. You can easily reach us by visiting support.VIZIO.com and clicking on 'Contact Us'. Or, if you prefer immediate assistance, the VIZIO Mobile app is at your service. Simply download the app, tap on "Support," and then "Contact Us" to connect with us directly.

Hi there Lyric, any VIZIO TV remote will work for basic functions on any VIZIO TV. This TV uses our SmartCast Platform which offers a host of built in apps, as well as support for Google Chromecast, Apple AirPlay 2, and voice support for SIRI, Google Home, and Alexa. If you find there is an app you want to watch that is not on SmartCast you may be able to cast it using Chromecast or Apple AirPlay from your phone or mobile device. If you have any questions or need any assistance, we are available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.

Hello Shay731, sorry to hear that you're having trouble. That's not at all the experience we'd like for our customers. The input selection list on screen does have a timer on it. To extend or restart the timer, press the INPUT button or the arrow buttons on the remote, this will extend the timer or restart it. If you have any questions or need any assistance, we are available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.