Hello Belinda, sorry to hear that you're having trouble. That's not at all the experience we'd like for our customers. If you haven't returned the TV yet, please reach out to our support team on support.VIZIO.com by clicking 'Contact Us'. We'd appreciate the chance to try and help you.

Hello Mary, VIZIO is committed to giving our customers a wide variety of streaming content and we’re always looking for ways to improve our products. We are actively working behind the scenes creating new partnerships and constantly adding features, applications, and content to your catalog through Auto Updates. VIZIO apps are currently available in the app row, which can be customized for easy access to frequently used apps. If there’s an app you want to watch that’s not featured, you can choose to cast it by using Chromecast or Apple AirPlay from your mobile device. For any additional assistance, our customer service team would be happy to speak with you at support.vizio.com and clicking ‘Contact Us’.