Hello Kathern, can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone. 

As televisions continue to have larger screens with thinner profiles and sleeker bezels, there is less room for large speakers. To help get the best audio quality out of your VIZIO television speakers, we’ve included settings like DTS Studio Sound to provide the highest performance possible. For top of the line audio performance, you may also look into purchasing a VIZIO Soundbar, there are several models available with wireless subwoofers for enhanced bass, rear speakers for true surround sound. If you would like help adjusting your audio settings or information on our Soundbars, please visit support.VIZIO.com and click on ‘Contact Us’ or for instant support download the VIZIO Mobile app, then click "Support" and "Contact Us.