VIZIO is committed to making sure that our televisions meet and exceed industry standards in certifications to avoid situations like this. It is unfortunate that these things happen from time to time as technology improves. We appreciate that you took the time to review our product and if you believe this was beyond normal use and operation, you can reach our award-winning technical support team by going to support.vizio.com and clicking ‘contact us’.

Hello Larry, can you give us some additional details about the issue you are experiencing? I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone. 

Hi there, I'm sorry to hear you're not having a smooth and enjoyable experience with your device in setting up those stands. If the quick start guide does not do a good job assisting you with that, you are free to check out support.vizio.com and type in "50" & Smaller VIZIO TV Unboxing". If the issue persists, I would like to offer the assistance of our award-winning technical support team with this issue. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.

Hello bree, can you give us some additional details about the issue you are experiencing with the remote? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.