Hello KENNETH, can you give us some additional details about the information that was received? I would like to learn more so we can assist. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone. 

Hello bree, can you give us some additional details about the issue you are experiencing with the remote? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone. 

Hello Dyna, we appreciate that you took the time to provide feedback about the remote that came with your television. If you would like a more intuitive experience controlling your television, we also have the SmartCast Mobile application in your mobile device’s application store. This application will do everything your current remote does and help you discover what applications will help you watch your favorite shows and movies. We do also support voice control using Amazon Alexa and Google Assistant.

Hello MrsMAC, as televisions continue to have larger screens with thinner profiles and sleeker bezels, there is less room for large speakers. To help get the best audio quality out of your VIZIO televisions speakers, we’ve included settings like DTS Studio Sound to provide the highest performance possible, while maintaining the thin, sleek, bezel-less profile of your television. If you’d like any help adjusting your audio settings feel free to contact VIZIO support at 844-254-8087.  For top of the line audio performance, you may also look into purchasing a VIZIO Sound Bar, there are several models available with wireless subwoofers for enhanced bass, rear speakers for true surround sound, and our new line of Atmos Sound Bars.