Customer reviews for LG 50" Class 4K HDR Smart LED AI UHD TV w/ThinQ

Customer reviews for LG 50" Class 4K HDR Smart LED AI UHD TV w/ThinQ - 50UK6500AUA for

LG 50" Class 4K HDR Smart LED AI UHD TV w/ThinQ - 50UK6500AUA

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4.5 out of 5 stars

stars1,333 ratings1,306 reviews

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Jul 9, 2018

ExKMST

5 out of 5 stars review

Lots of neat features and I'm still learning.

[This review was collected as part of a promotion.] Love the picture quality and ease of use. Overall quality of the TV is very good like other LG products I have purchased.

Review from lg.com

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Dec 30, 2020

hhunter

1 out of 5 stars review

Failed electronics

[This review was collected as part of a promotion.] Within 2 years and past the warranty the infrared sensor failed. Shortly thereafter the unit experienced glitches turning on and off, then failed completely. It's dead.

Review from lg.com

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reply from LGE Social Media

We hate to hear that your unit did not work properly. Please try a resetting the TV. The instructions can be found at https://www.lg.com/us/support/video-tutorials/performing-a-factory-reset-webos-video-CT10000018-1441914092672. If problems persist, please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). You can also call us at 800-243-0000. Please provide your contact information, model/serial numbers and date of purchase, and we will be happy to assist you. We apologize for any inconvenience this caused. ^Daphane

Dec 27, 2020

Rupe

5 out of 5 stars review

Exceptional

[This review was collected as part of a promotion.] Have had this for a few months and only wish I had read the owners manual fully when I first set it up. Chock full of features I was unaware of for months.

Review from lg.com

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Dec 2, 2018

Dale73

2 out of 5 stars review

Wireless internet is horriable

[This review was collected as part of a promotion.] I bought this TV almost 3 months ago and have done everything that lg says to do. And the firmware is up to date but I wouldn't recommend the TV to anyone

Review from lg.com

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reply from Social Media

Oh no! I hate to hear that you're having problems connecting to the internet. Let's see if we can get that taken care of for you. Send us a message on Twitter at @LGUSSupport, on Facebook https://www.facebook.com/LGUSSupport/ or give us a call at 1-800-243-0000 so we can get more info and see what we can do. ^KH

Dec 29, 2018

BA Sharps

5 out of 5 stars review

Great TV

[This review was collected as part of a promotion.] Recent purchase, set up was easy, and it hooked up to Netflix without any problems. Good picture, TV's speaker is ok. Overall, very happy with this purchase.

Review from lg.com

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Jan 7, 2025

Jackieu

1 out of 5 stars review

Horrible, broken, ripped off!

Same as other folks, tv screen just shows black and no sound or access to menu. Bought almost 5 years ago too. Absolute piece of garbage - AVOID LG their products are horrible and feel totally ripped off of my hard earned money.

Review from lg.com

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reply from LG Digital Care Team - Diego

Hey there! Your experience matters to us, and we want to help get this sorted out. If your TV screen is showing black with no sound or menu access, it could be due to a power supply or main board issue. Please reach out to us on social media @LGUSSupport or through our customer care team so we can assist you in exploring potential solutions. We're here to help! ^ Diego

Dec 5, 2020

Rey C

1 out of 5 stars review

WAS a great TV...on/off issues!

[This review was collected as part of a promotion.] First LG TV (LG 65UK6500AUA) I have ever bought...it maybe my last. The TV is our newest one and it goes ON and OFF on its own. Really disappointing to say the least.

Review from lg.com

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reply from LGE Social Media

I am sorry for the problem you had with your unit. Thank you for providing the feedback as we work to improve our products and learn consumers wants and needs that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Again, we apologize for the inconvenience and frustration caused. ^Daphane

May 4, 2021

LGisNotGood

1 out of 5 stars review

piece of junk! Never purchasing LG products again

Purchased this device in May of 2019 when I bought my first home. With normal use, this TV didn’t even last 24 months! A piece of junk! I’ll never purchase an LG product again!

Review from lg.com

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reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

Jul 11, 2018

PIBOK

5 out of 5 stars review

light weight! easy one touch remote buttons.

[This review was collected as part of a promotion.] very easy to mount to the wall mount. beautiful 4k videos from youtube. even over a country type internet. 5m speed.

Review from lg.com

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Dec 31, 2018

Timmunki73

5 out of 5 stars review

TV of all Trades of modern technology

[This review was collected as part of a promotion.] This TV has everything modern technology has to offer and then some. Best in class. If you want a excellent TV get this lg TV.

Review from lg.com

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