Thank you for bringing this to our attention. We're very sorry to hear about your experience with Purina Tidy Cats Non-Clumping Cat Litter for Multiple Cats. Please know that the situation you encountered is unusual and not typical of our products. We'd like to learn more and offer our help. When you have a moment, please call us at 1-800-835-6369. We're available Monday through Saturday from 8 a.m. to 5 p.m. (CST). We look forward to speaking with you soon. - The Tidy Cats Team

Thank you for taking the time to let us know your thoughts on our Tidy Cats Litter, Natural Clay Product With Deodorizing System. The quality and satisfactory experience of our consumers and their pets is our number one priority. We truly appreciate you giving it a try and sharing your positive feedback. - The Tidy Cats Team

Thank you for reaching out to us. We do apologize for the experience with Purina Tidy Cats Multi-Cat Non-Clumping Cat Litter, Odor Absorb. This certainly isn’t something we’d expect. We’d like to gather some additional information to better understand your concern. Please give us a call at 1-800-835-6369. We are available from 8 a.m. to 5 p.m. (CST) Monday through Saturday. We look forward to speaking with you. – The Tidy Cats Team