Customer reviews for Member's Mark 11-Piece Modern Ceramic Cookware Set forCustomer photos
+77 images
Great & beautiful cookware, but not for gas stoves
We've had the set for almost 1 year, we have a gas stove, and we purchased the cream set. The set is beautiful, we love the gold together with the cream color. The set cooks great and has even heat distribution, but the set does not last long at all with a gas stove. We use all of the pans often, multiple times a day, and they are pretty discolored now. Discolored meaning you can set the original color of the set, but after extensive use for almost a year, there is definitely a brown hue now that does not wash off even with steel wool. There should definitely be language included with this product that the set will discolor with the use on a gas stove.
We are sorry to hear about your experience, SC. Always cook in LOW TO MEDIUM HEAT. The use of high heat and a sudden temperature change can cause metal fatigue, warping, deformation, non-stick deterioration, chipping and discoloration. Besides, please do not allow the open fire climb on the body wall, which could cause discoloration. Please know you can return this set anytime as part of the Member’s Mark 100% Satisfaction Guarantee.
You want a honest review these pans aren't good
First the black set is not that black it's like dark gray . Second handles get so hot that even touching it with a rag will burn you hand. Third I have owned this set only 1 month I'm the only one that cooks with it the food is starting to stick and is hard to clean it off And stains are appearing The only reason I give 2 stars is because I actually like how it looks like in the outside.
We are sorry for your experience, Bertre. Due to the high glossy feature of exterior finishing, the Jet Black will have a few different color reflections under the light from different angles. The dual-riveted cast stainless steel handles are designed to stay cool and comfortable while you're cooking. But metal handles will get hot in the oven or cooking on extremely high heat. We recommend using potholders when removing the pots and pans from the oven and cook in medium heat. These items are covered by the Member's Mark 100% Satisfaction Guarantee and can be returned anytime.
Nice looking pots but….
These pots are nice to look at but unfortunately the frying pans stick and its so hard to clean. Also anything that drops on the outside of the pot stains. My pots were stained after the first couple of uses. I would upload a photo but it keeps giving an error. I bought 2 sets of these pots and would prob throw them out next year.
We are sorry for your experience with the cookware, Mariam. Here are some tips to help you protect this set.1) Cook using LOW to MEDIUM HEAT ONLY. The leading cause of material to lose non-stick nature is the use of very high temperature. It could be fatal and damages the ceramic layers causing the material to lose its non-stick nature. 2) Always cool down to room temperature before washing, and hand washing is recommended.3) Due to highly efficient heating, the food juice may be carbonized on the ceramic cooking surfaces at high temperatures, forming tiny black dirt marks. To help remove staining, 1. Pour vinegar onto a scrubbing pad and scrub the stain. Vinegar is effective in removing most stains. 2. Make a paste of 1 tablespoon baking soda and 2 tablespoons vinegar in a pan and fill with warm water. Let the pan sit for a few hours, then scrub the stains. Please know you can return all Member’s Mark items for a full refund as part of our 100% Satisfaction Guarantee.
Not flat enough for an induction stovetop
This cookware set is very beautiful! We are so sad to have to return it. I purchased this because I got a new induction cooktop and needed the appropriate type of pans and these were SO pretty and priced well! A month after I had my stove, I had a problem with the control panel and had the appliance tech come to service the oven. While he was there I expressed my disappointment that it took forever to boil water on a stovetop that was marketed to take mere seconds. He told me to get my iron frying pan and my member's mark frying pan and put them both on the stove at the same time to test the stove out. the iron pan boiled in 3 seconds!!!! the members mark pan took 10 minutes :( we switched burners to make sure and it was the same result. The tech turned the pots over and used a level on the bottom of the pan set and with each pot only one ring of dots was level and touching the glass top. If the pots are not flat and able to touch the stove surface then they can't work. I love these pots and really hate to return them. They would work well on a gas stove (maybe an electric?) but not an induction stovetop.
We are sorry to hear your experience, PJ. Iron cookware naturally heats faster on an induction cooktop compared to aluminum cookware. In fact, aluminum material is not compatible with induction cooktops. To enable the induction function, we add an magnetic stainless steel base on our modern set through impact bonding technique. Induction cooktops heat the aluminum cookware through electromagnetic induction, and it doesn’t require the cookware to make perfectly even contact with the surface. A slightly concave bottom of the cookware is specially designed to ensure stability on the induction cooktop after heating. We appreciate your review, as it provides an opportunity for us to identify areas that require attention and make continual improvements. As a reminder, all Member's Mark items can be exchanged or returned for a full refund as part of the 100% Satisfaction Guarantee.
chips very easily
Oh I was very excited to get this pan set. I read the instructions and was very careful in handling and washing. I placed pan protectors between them and hand washed them used low heat. Not a month into using them and the lids have chips and the paint is bubbling up. Very unimpressed with these pans and will be returning for a full refund.
Worked for about two weeks
They look nice and worked well for about two weeks and then they started sticking to everything even tho we listened to the directions and followed them to a T. We did not even put them in the dishwasher. It didn’t even matter if we put a ton of oil in the pan they would literally stick to everything and ruin our food. We cooked on medium to low heat used the correct tools cleaned them properly and did everything by the book and that did not seem to matter. These pans were terrible.
Wee are sorry to hear about your experience with the cookware set, MDM16. Thank you for following all the directions. To restore the performance of the non-stick surface, we suggest using a deep cleaning method. This involves soaking the cookware in hot, soapy water overnight and then thoroughly washing the surface the next morning. If you are still unhappy please know you can exchange or return the set anytime as part of the Member's Mark 100% Satisfaction Guarantee.
Pots and Pans
Not happy with the set at all. Maybe if you don't cook that often it wouldn't be so bad. I haven't used them on high heat nor have I used cooking spray in them and food is already sticking after only a couple months. I have hand washed them and I have never put them in the oven. Would Ipurchase again....NO! In fact, I'm already looking elsewhere for a new set. You really do get what you pay for.
We are sorry to hear you are unhappy with the set, Lynn. To restore the performance of the non-stick surface, we recommend a deep cleaning method. This involves soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. Please know you can exchange or return the set for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee.
Loved them at first…
I loveddddd this set and raved about them when I first got them! However the pans were no longer non stick after about 2 months. I followed all the care instructions and hand washed to try and make them last. The pots on the other hand are still great (probably because I don’t use them as much).
Hi Hunter, we're sorry to hear that the pans didn't meet your expectations. Please remember all Member's Mark items come with a 100% Satisfaction Guarantee and can be returned for a refund at any time.
Non-stick coating is coming off the tops
I received this set on November 5, 2022, and I absolutely loved the set. I used the 3 Qt pot at least 5 days a week. This is February 20, 2023, and the non-stick coating on the tops is coming off. At this point, I am afraid to cook with set because I don't want that non-stick coating (the lead) to fall into my food and my families eating some of that coating. Plus, I don't know if the non-stick coating is dangerous to consume.
We are sorry to hear about your experience. Here are some tips for you to maintain the superior nonstick performance. Always cook in LOW TO MEDIUM HEAT. HAND WASHING RECOMMENDED though DISHWASHER SAFE. Always cool down to room temperature before hand washing. The use of high heat and a sudden temperature change, thermal shock, can cause metal fatigue, warping, deformation, nonstick deterioration, chipping, discoloration. Never use hard objects on the nonstick surface.
I wouldn’t purchase again
These pans are so BEAUTIFUL. Which is why I bought them. However after just a few months they look like they are 20 years old. I can not get the white parts clean and I am not a messy cooker. Oh and wash these right after using each time and still the white outside is stained
We are sorry to learn about your experience, sa. Please remember when using these pan that they function best on Low or Medium heat. We also recommend handwashing with vinegar and a soft sponge to help remove stains. Also, every Member's Mark item comes with a 100% Satisfaction Guarantee and can be returned at any time for a full refund.