Started with a 5=All parts there, -2 for 2 defective parts that were melted in certain places but nothing burnt black like a fire would do, nor the texture of a fire. Weird. I took all kinds of pics of those. Next put together anyway for some protection for comfort decor on my deck until I can get it straightened out. It took me awhile, but went together well. Next I dealt with customer service, which was fine online she said send in the pictures and fill out the information and all would be fine. They would replace the parts. But then I get a response email that said than half of your parts are defective so you need to send the whole thing back, I’m like no I’m not doing that. I have it all put together. It was heavy to get to my house to the deck. I got it all put together and I’m using it until I get the other parts that I’m gonna take the two parts off and put the other two parts in . Response was you will get your parts sorry for the confusion on our part. UPS sent one part and am currently waiting for the second. When I get it all together after I get the replacement part I’m waiting for I will be satisfied. But, I bit off more than I can chew.

Very sterdy, not to hard to put together, using for Indoor storage versus outdoor storage as I couldn’t find a tote big enough for my Christmas tree that needed to be stored for off months. Have it in the downstairs living room, can be used for sitting as well as storage.

The Keter 165-Gallon Resin deck box is easy to assemble (about 15 minutes) and once assembled it is very solid. We use it to store our outdoor seating cushions when they aren't in use. The lid has a pad lockable top if you want to keep your stored items safe. I had one of these items several years ago and it was damaged in a wind storm and the Keter customer service team was very helpful when I was trying to find the parts that I needed to repair it. Because their customer service was so good, I specifically looked for a Keter brand deck box when I needed a new one.

Bought this storage box for the pool area. Pretty good size and sturdy construction. Able to store my pool aquabot, furiture cushions, noodles etc. Only complaint is the latch for the lid did not fit as described in the assembly instructions and I had to modify it.

My complaint is that when I received the item it was obvious that it had been sold at least once before it was sold to me. The bos bax crushed and torn and retaped up. When I unboxed the item it was damaged. The side was broken. I used auto body repair to seal the broken side. It was easier to repair than to put it all back in the crushed box and return. In the end the item suited what I wanted it for. I am just unhappy that it was shipped in the condition of the box and it was obvious that it was damaged.

Love it but I have found the Same box sold for alot less so I bought 2 more from that company. It’s the Same box for less than half of this one. I was gonna buy 2 more from you but I can get Same box sooooooo much cheaper. But I do like this box and it is great for my outdoor stuff.

The storage benches are a nice size but one of the two was damaged. However, It was an inconvenience to return it because it did not become noticeable until the assembly was almost completed. The base was cracked and the steel bars were bent which made the lid does not close properly.

Works Great built took while to assemble. Had problem with wind picking up and moving the box about 25 feet. After returning the box to its original site we added brick on the inside to keep it in place the next time we have high winds. Other than that it’s been exceptional.

Unfortunately this item was delivered damaged. The metal bars that support the structure were bent.

Very easy to put together. I love that it is water proof.