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Customer reviews for SAMSUNG 55” Class Q80D Series QLED Smart TV for
SAMSUNG 55” Class Q80D Series QLED Smart TV
4.5 out of 5 stars
stars401 ratings401 reviews
  1. 5 stars75% (299)
  2. 4 stars14% (56)
  3. 3 stars5% (21)
  4. 2 stars3% (13)
  5. 1 star3% (12)

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Showing 11-20 of 401 reviews
Aug 28, 2025
very dissapointed
1 out of 5 stars review

Run away from all Samsung

Stay away from this TV, and Samsung period. The warranty is not worth the paper it is printed on. I have had repair men to my house 4 times to fix an issue that is still not fixed. The latest is that the part is on backorder with no ETA. We are notified of this 60 minutes before they were due to arrive. Remember each visit requires you unmounting and remounting this TV. Samsung's response is "just wait". We bought 4 of these in our family. 3 of 4 have needed to be repaired and 2 have required multiple repairs. As someone who was all Samsung (TV, surround, washer, dryer, refrigerator) and completely invested in the Smart Things connectivity, I regret purchasing all of them.

Review from Samsung US
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Jun 5, 2025
Chris
5 out of 5 stars review

Excellent TV!!!

After hours of research and reading countless reviews I chose the Q80D and I can't be happier!! This was the largest tv I've ever purchased but the quality and color from this TV is amazing!! It will need calibration to get the best picture quality, so keep that in mind. Don't hesitate to purchase if this tv is on your list.

Review from Samsung US
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Jun 5, 2025
DaveK
4 out of 5 stars review

Nice TV for the Price, But...

I'm older, but I've *always* been a "manual" guy. I want to read my instructions and not have to be intuitive on trying to figure out my remote. That's one of the issues I have with most products these days, saving paper in the interests of "saving the planet" (don't get me started on that...), but I digress. I/We haven't been able to fine tune the picture on this set, which is supposed to be steps above the crystal display. That's my/our main frustration with the set. The size is virtually perfect for our viewing space. We enjoy the free channels Samsung provides. Picture quality and variations between sources and channels -- all allegedly high-quality resolution -- is frustrating. I wish there was a simple way to equalize these settings. Even a Samsung-produced video on subjects like this would be helpful (if you won't give me my 'stinkin' manual,' that is). Back to that remote, my larger fingers frequently hit one of the proprietary buttons below the volume bar, switching away from what we're watching and requiring a less-than-instantaneous scramble to return to what we were watching (typically at a critical moment, of course). Typically like and appreciate the Samsung line. Picture quality is frustrating. Searching for a solution is frustrating. The remote is a little bit too tiny. Would appreciate a written manual. Other than that, we're happy.

Review from Samsung US
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Jun 6, 2025
StringBoli
5 out of 5 stars review

Great affordable television

This is a great mid tier television....recently purchased for our bedroom and it was miles above our previous Samsung tv. Great for all aspects of entertainment as well....games look beautiful and HDR content is crisp and bright. This thing is packed with smart features as well....integrates well with SmartThings. Cant go wrong with Samsung!

Review from Samsung US
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Jun 5, 2025
Diane
3 out of 5 stars review

Annoying!

The sound quality is poor. I had to get a sound bar with a subwoofer to get decent sound. Also, I hate the remote. You can't just hit a button to go straight to the channel you want or go back to the channel you previously watched. You've added 5 or 6 steps to the process. Very annoying! However, the picture is good.

Review from Samsung US
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reply from Samsung Specialist

Diane, We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download your TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the Q80D TV to download the guides you would like. The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Dec 13, 2024
jake
1 out of 5 stars review

Two defective tv's

I had the 55" class Q80d shipped to my home twice, both tv's were defective. The first one only half the picture would come on. The second tv had 3 bad LED's. I don't know if it was rough handling in shipment or if the quality control is not as good on this brand anymore.

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reply from Samsung

jake,We appreciate you sharing your experience with Samsung's Q80DD. We recommend you contact Sam's Club Customer Support or your local Sam's Club store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:• LiveChat• Manuals, Software, & Warranty Info~ Samsung Specialist

Nov 26, 2025
Ricky2424
5 out of 5 stars review

Vgtv

Bought this tv in the spring only thing I have an issue with is when watching sports the volume goes up and down on its own unexpectedly!

Review from Samsung Canada
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Dec 12, 2025
Rockstar Jay Lavigne
5 out of 5 stars review

Great features

Bought 85” OLED Samsung TV and it’s amazing better than my LG 85” ..also I bought the Q990d soundbar system and it’s also amazing

Review from Samsung Canada
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Jul 15, 2025
Alaskaguy007
3 out of 5 stars review

Good picture

[This review was collected as part of a promotion.] The picture is great, for TV, movies, and gaming. Sound is good but I wish the speakers had more volume and bass.

Review from Samsung US
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reply from Samsung Brand Ambassador

Alaskaguy007, Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience. 1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume. 2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound. 3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode. Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Pro

May 24, 2025
Pashaserrac
5 out of 5 stars review

Absolutely amazing TV from Samsung

[This review was collected as part of a promotion.] This tv from Samsung is unlike any other. The quality and the picture detail is amazing. This with the sound system i got make movie nights super special.

Review from Samsung US
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