Thank you for your feedback. I&#39;m really sorry to hear that the mattress feels too firm and has been causing you discomfort. That’s certainly not the experience we want for our customers, and I understand how frustrating it must be to wake up with back pain.<br /><br />We’d love to help make this right. Here are a few options we can explore:<br /><br />Comfort Exchange: If you&#39;re still within the trial or return period, we can help you exchange the mattress for a softer model that better suits your comfort needs.<br />Mattress Topper Recommendation: Sometimes, adding a high-quality topper can significantly improve comfort without needing a full replacement. <br />Return Assistance: If you&#39;d prefer to return the mattress, we can guide you through the process and help make it as smooth as possible.<br />Please let us know how you’d like to proceed, and we’ll do everything we can to assist you.

So glad to hear that you&#39;re loving the feel of the mattress! Wishing you many more restful nights ahead!

Thank you! We’re so glad to hear you love your mattress! Wishing you many nights of cozy, restful sleep.

Thank you for your feedback. We want to clarify that the mattress you received is not used. All of our products are sold new and meet strict quality standards. The spot you mentioned may have occurred during packaging or transit, and we sincerely apologize for any inconvenience this caused. We’d be happy to look into this further and make it right—please reach out to our customer service team so we can assist you directly.

Hi Miss D -<br /><br />We are pleased to hear that you are happy with your purchase. Thank you for your review :)