Thank you for your feedback! We understand that firmness preferences can vary, and we're glad you found a solution that works for you with a mattress topper. Your input helps others make informed decisions!

Thank you for your feedback. We're sorry to hear that the mattress didn’t meet your expectations in terms of comfort and firmness. We understand that mattress preferences can be very personal, and we regret that this one wasn’t the right fit for you. The initial scent you mentioned is often due to the materials being freshly manufactured and typically fades within a few days. If there's anything we can do to help or if you'd like to explore other options, please don’t hesitate to reach out to our customer support team. Your comfort is important to us.

Thank you for your feedback. We want to clarify that the mattress you received is not used. All of our products are sold new and meet strict quality standards. The spot you mentioned may have occurred during packaging or transit, and we sincerely apologize for any inconvenience this caused. We’d be happy to look into this further and make it right—please reach out to our customer service team so we can assist you directly.

Hi Bella<br />That new foam smell can sometimes take a bit longer to fade, especially in less-ventilated rooms. We recommend airing it out with windows open or using a fan to speed up the process—it usually helps a lot. Please call the Clubs Customer service and the team can help exchange or return if you desire to!

Thank you for your feedback! We&#39;re sorry to hear that the mattress didn&#39;t meet your expectations in terms of firmness and thickness. Comfort preferences can vary widely, and we understand how important it is to find the right fit for a good night&#39;s sleep. If you&#39;re still within the return or exchange window, we’d love to help you explore options that might better suit your needs. Please feel free to reach out to our customer service team—we’re here to help!

Thank you for your feedback. I&#39;m really sorry to hear that the mattress feels too firm and has been causing you discomfort. That’s certainly not the experience we want for our customers, and I understand how frustrating it must be to wake up with back pain.<br /><br />We’d love to help make this right. Here are a few options we can explore:<br /><br />Comfort Exchange: If you&#39;re still within the trial or return period, we can help you exchange the mattress for a softer model that better suits your comfort needs.<br />Mattress Topper Recommendation: Sometimes, adding a high-quality topper can significantly improve comfort without needing a full replacement. <br />Return Assistance: If you&#39;d prefer to return the mattress, we can guide you through the process and help make it as smooth as possible.<br />Please let us know how you’d like to proceed, and we’ll do everything we can to assist you.