Thank you for your feedback! We're sorry to hear that the mattress didn't meet your expectations in terms of firmness and thickness. Comfort preferences can vary widely, and we understand how important it is to find the right fit for a good night's sleep. If you're still within the return or exchange window, we’d love to help you explore options that might better suit your needs. Please feel free to reach out to our customer service team—we’re here to help!

So glad to hear that you're loving the feel of the mattress! Wishing you many more restful nights ahead!

Hi Bella<br />That new foam smell can sometimes take a bit longer to fade, especially in less-ventilated rooms. We recommend airing it out with windows open or using a fan to speed up the process—it usually helps a lot. Please call the Clubs Customer service and the team can help exchange or return if you desire to!

Thank you for your feedback. I&#39;m really sorry to hear that the mattress feels too firm and has been causing you discomfort. That’s certainly not the experience we want for our customers, and I understand how frustrating it must be to wake up with back pain.<br /><br />We’d love to help make this right. Here are a few options we can explore:<br /><br />Comfort Exchange: If you&#39;re still within the trial or return period, we can help you exchange the mattress for a softer model that better suits your comfort needs.<br />Mattress Topper Recommendation: Sometimes, adding a high-quality topper can significantly improve comfort without needing a full replacement. <br />Return Assistance: If you&#39;d prefer to return the mattress, we can guide you through the process and help make it as smooth as possible.<br />Please let us know how you’d like to proceed, and we’ll do everything we can to assist you.

Thank you! We’re so glad to hear you love your mattress! Wishing you many nights of cozy, restful sleep.

Hi Miss D -<br /><br />We are pleased to hear that you are happy with your purchase. Thank you for your review :)