We’re sorry to hear the assortment didn’t meet your expectations. While we aim to provide a balanced mix of fan favorites, the actual count can vary slightly due to the packing process. Your feedback is incredibly helpful, and we’re sharing it with our team to explore ways we can improve assortment consistency in future packs. Thanks again for being a part of the Hershey family. We hope your next bag is packed with plenty of Kit Kats!

We’re sorry to hear that the HERSHEY’S Assorted Chocolate Factory Favorites Snack Size Candy didn’t deliver the variety you were expecting. Your feedback is incredibly helpful and will be shared with team. Thank you for taking the time to share your experience—we’re always working to make our assortments as sweet and satisfying as they should be!

We regret to learn of your disappointment in this assortment. Comments such as yours are valuable and provide input into future planning. I'll share your feedback with our Marketing Department. Thank you, Ray.